Configuring Remote Desktop Features

Table Of Contents
Collect Logs to Troubleshoot Skype for Business
To troubleshoot Skype for Business, collect logs from the Horizon Agent and the Windows Horizon Client.
Procedure
1 To collect Horizon logs, including the Media Proxy logs, from the Horizon Agent, log into a virtual
machine where Horizon Agent is installed.
2 Open a command prompt, and run C:\Program Files\VMware\VMware
View\Agent\DCT\support.bat
3 To collect Horizon logs, including the Media Provider logs, from the Horizon Client, log into a physical
or a virtual machine where Horizon Client is installed.
4 Open a command prompt, and run:
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32-bit: C:\Program Files\VMware\VMware Horizon View Client\DCT\support.bat
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64-bit: C:\Program Files (x86)\VMware\VMware Horizon View Client\DCT\support.bat
A folder vdm-sdct containing zipped log files appears on the desktop and will include these directories
which contain logs for the VMware Horizon Virtualization Pack for Skype for Business:
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Client device: %TEMP%\vmware-<username>\VMWMediaProvider
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Virtual desktop:
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%TEMP%\vmware-<username>\VMWMediaProviderProxy
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%TEMP%\vmware-<username>\VMWMediaProviderProxyLocal
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%TEMP%\vmware-<username>\MMAPlugin
The default log level is 7, where the log level size and crash dumps are small. You can increase the log
level to 8 for maximum logs and full crash dumps. All settings are DWORD:
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Client: HKEY_CURRENT_USER/SOFTWARE/VMware,
Inc./VMWMediaProvider/DebugLogging/LoggingPriority = 8
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Agent: HKEY_CURRENT_USER/SOFTWARE/VMware,
Inc./VMWMediaProviderProxy/DebugLogging/LoggingPriority = 8
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Agent: HKEY_CURRENT_USER/SOFTWARE/VMware,
Inc./VMWMediaProviderProxyLocal/DebugLogging/LoggingPriority = 8
Activate the BEAT Side Channel for USB, Windows Media
Player MMR, or Client Drive Redirection
With the VMware Blast display protocol, you can configure USB redirection, Windows Media Player
Multimedia Redirection (MMR), and client drive redirection features to send side channel traffic over a
Blast Extreme Adaptive Transport (BEAT) connection rather than through the VMware Virtual Channel
(VVC) or TCP side channel.
Configuring Remote Desktop Features in Horizon 7
VMware, Inc. 65