Administration

Table Of Contents
Prerequisites
Log in to the computer on which View Composer is installed.
Because you must use the Windows Script Host utility (cscript) to run the support script, familiarize
yourself with using cscript. See http://technet.microsoft.com/library/bb490887.aspx.
Procedure
1 Open a command prompt window and change to the C:\Program Files\VMware\VMware View
Composer directory.
If you did not install the software in the default directories, substitute the appropriate drive letter and
path.
2 Type the command to run the svi-support script.
cscript ".\svi-support.wsf" /zip
You can use the /? option to display information about other command options that are available with
the script.
When the script finishes, it informs you of the name and location of the output file.
3 File a support request on the Support page of the VMware Web site and attach the output file.
Collect Diagnostic Information for Horizon Connection Server
You can use the support tool to set logging levels and generate log files for Horizon Connection Server.
The support tool collects logging data for Connection Server. This information helps VMware Technical
Support diagnose any issues that arise with Connection Server. The support tool is not intended to collect
diagnostic information for Horizon Client or Horizon Agent. You must instead use the support script. See
Collect Diagnostic Information for Horizon Agent, Horizon Client, or Horizon Connection Server from the
Console.
Prerequisites
Log in to a standard or replica instance of the Connection Server as a user in the Administrators role.
Procedure
1 Select Start > All Programs > VMware > Set View Connection Server Log Levels.
2 In the Choice text box, type a numeric value to set the logging level and press Enter.
Option Description
0 Resets the logging level to the default value.
1 Selects a normal level of logging.
2 Selects a debug level of logging (default).
3 Selects full logging.
The system starts recording log information with the level of detail that you have selected.
View Administration
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