Setting Up for Linux Desktops

Table Of Contents
Troubleshooting Linux Desktops 9
Certain issues might arise when you manage Linux desktops. You can follow various procedures to
diagnose and fix problems.
This section includes the following topics:
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Collect Diagnostic Information for Horizon 7 for Linux Machine
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Troubleshooting Copy and Paste between Remote Desktop and Client Host
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Configuring the Linux Firewall to Allow Incoming TCP Connections
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View Agent Fails to Disconnect on an iPad Pro Horizon Client
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SLES 12 SP1 Desktop does not Auto Refresh after Drag and Drop
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SSO Fails to Connect to a PowerOff Agent
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Unreachable VM After Creating a Manual Desktop Pool for Linux
Collect Diagnostic Information for Horizon 7 for Linux
Machine
You can collect diagnostic information to help VMware Technical Support diagnose and resolve issues
with a Horizon 7 for Linux machine. You create a Data Collection Tool (DCT) bundle that gathers the
machine's configuration information and logs into a compressed tarball.
Procedure
1 Log in to the Linux virtual machine as a user with the required privileges.
2 Open a command prompt and run the dct-debug.sh script.
sudo /usr/lib/vmware/viewagent/bin/dct-debug.sh
The script generates a tarball that contains the DCT bundle. For example:
ubuntu-12-vdm-sdct-20150201-0606-agent.tgz
The tarball is generated in the directory from which the script was executed (the current working
directory).
VMware, Inc.
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