Administration

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If the virtual desktop session is a reconnected session from a disconnected session, the Logon
Duration, Interactive, and Brokering logon segments appear.
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If the session is a published desktop session, the Logon Duration, GPO Load, or the Profile load
logon segments appear. The GPO Load and Profile load logon segment should appear for new
sessions. If these logon segments do not appear for new sessions, you must restart the RDS host.
Session Processes for Horizon Help Desk Tool
The session processes appear on the Processes tab when you click a user name in the Computer
Name option on the Sessions tab.
Processes
For each session, you can view additional details about CPU and memory related processes. For
example, if you notice that the CPU and memory usage for a session is abnormally high, you can view
the details for the process on the Processes tab.
Table 11‑9. Session Process Details
Option Description
Process Name Name of the session process. For example, chrome.exe.
CPU CPU usage of the process in percent.
Memory Memory usage of the process in KB.
Disk Memory disk IOPs. Calculated using the following formula:
(Total I/O bytes of current time) - (Total I/O bytes one second
before the current time).
This calculation can display a value of 0 KB per second if the
Task Manager displays a positive value.
Username User name of the user who owns the process.
Host CPU CPU usage of the virtual machine to which the session is
assigned.
Host Memory Memory usage of the virtual machine to which the session is
assigned.
Processes Count of processes in the virtual machine
Refresh The refresh icon refreshes the list of processes.
End Process Ends a process that is running.
Note You must have the Help Desk Administrator role to end a
process.
To end a process, select a process and click the End Process
button.
View Administration
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