Administration

Configure Role-Based Access for Horizon Help Desk Tool
You can assign predefined administrator roles to Horizon Help Desk Tool administrators to delegate the
troubleshooting tasks between administrator users. You can also create custom roles and add privileges
based on the predefined administrator roles.
You can assign the following predefined administrator roles to Horizon Help Desk Tool administrators:
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Help Desk Administrator
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Help Desk Administrator (Read Only)
If you create a custom role for a Horizon Help Desk Tool administrator, you must assign the Manage Help
Desk (Read Only) privilege along with any other privileges based on the Help Desk Administrator role or
Help Desk Administrator (Read Only) role.
Prerequisites
Familiarize yourself with the administrator privileges that you can use to create custom roles. See
Predefined Roles and Privileges.
Procedure
1 In Horizon Administrator, select View Configuration > Administrators and click the Roles tab.
2 On the Roles tab, click Add Role and select either the Help Desk Administrator role or the Help Desk
Administrator (Read Only) role, and click OK.
a (Optional) To add a custom role, on the Roles tab, click Add Role and select the Manage Help
Desk (Read Only) privilege, select any privileges based on the Help Desk Administrator role or
the Help Desk Administrator (Read Only) role, and click OK.
Log In to Horizon Help Desk Tool
You can log in to Horizon Help Desk Tool from Horizon Administrator. You can also bookmark the URL for
the Horizon Help Desk Tool Web page instead of starting Horizon Help Desk Tool from Horizon
Administrator.
Procedure
1 Choose to log in to Horizon Help Desk Tool from Horizon Administrator or from the
Horizon Help Desk Tool URL.
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To log in to Horizon Help Desk Tool from Horizon Administrator, click Help Desk on the top right
panel. This is a single sign-on to the Horizon Help Desk Tool Web interface.
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To log in to Horizon Help Desk Tool from the Horizon Help Desk Tool URL, enter your user name,
password, and select your domain name, and click Login.
Horizon Help Desk Tool opens in another Web page.
View Administration
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