Administration

Table Of Contents
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"canonicalName"
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"sAMAccountName"
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"member"
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"memberOf"
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"distinguishedName"
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"telephoneNumber"
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"primaryGroupID"
Using the System Health Dashboard to Troubleshoot Issues
Related to True SSO
You can use the system health dashboard in View Administrator to quickly see problems that might affect
the operation of the True SSO feature.
For end users, if True SSO stops working, when the system attempts to log the user in to the remote
desktop or application, the user sees the following message: "The user name or password is
incorrect." After the user clicks OK, the user is taken to the login screen. On the Windows login screen
the user sees an extra tile labeled VMware SSO User. If the user has the Active Directory credentials for
an entitled user, the user can log in with AD credentials.
The system health dashboard in the top-left portion of the View Administrator display contains a couple of
items that pertain to True SSO.
Note The True SSO feature provides information to the dashboard only once per minute. Click the
refresh icon in the upper-right corner to refresh the information immediately.
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You can click to expand View Components > True SSO to see a list of the domains that are using
True SSO.
You can click a domain name to see the following information: a list of enrollment servers configured
for that domain, a list of enterprise certificate authorities, the name of the certificate template being
used, and the status. If there is a problem, the Status field explains what it is.
To change any of the configuration settings shown in the True SSO Domain Details dialog box, use
the vdmutil command-line interface to edit the True SSO connector. For more information, see
Commands for Managing Connectors.
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You can click to expand Other Components > SAML 2.0 Authenticators to see a list of the SAML
authenticators that have been created for delegating authentication to VMware Identity Manager
instances. You can click the authenticator name to examine the details and status.
Note In order for True SSO to be used, the global setting for SSO must be enabled. In View
Administrator, select Configuration > Global Settings, and verify that Single sign-on (SSO) is set to
Enabled.
View Administration
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