Setting Up for Linux Desktops

Table Of Contents
Troubleshooting Linux Desktops 9
Certain issues might arise when you manage Linux desktops. You can follow various procedures to
diagnose and x problems.
This chapter includes the following topics:
n
“Collect Diagnostic Information for Horizon 7 for Linux Machine,” on page 101
n
“Troubleshooting Copy and Paste between Remote Desktop and Client Host,” on page 102
n
“Conguring the Linux Firewall to Allow Incoming TCP Connections,” on page 102
n
“View Agent Fails to Disconnect on an iPad Pro Horizon Client,” on page 102
n
“SLES 12 SP1 Desktop does not Auto Refresh after Drag and Drop,” on page 103
n
“SSO Fails to Connect to a PowerO Agent,” on page 103
n
“Unreachable VM After Creating a Manual Desktop Pool for Linux,” on page 103
Collect Diagnostic Information for Horizon 7 for Linux Machine
You can collect diagnostic information to help VMware Technical Support diagnose and resolve issues with
a Horizon 7 for Linux machine. You create a Data Collection Tool (DCT) bundle that gathers the machine's
conguration information and logs into a compressed tarball.
Procedure
1 Log in to the Linux virtual machine as a user with the required privileges.
2 Open a command prompt and run the dct-debug.sh script.
sudo /usr/lib/vmware/viewagent/bin/dct-debug.sh
The script generates a tarball that contains the DCT bundle. For example:
ubuntu-12-vdm-sdct-20150201-0606-agent.tgz
The tarball is generated in the directory from which the script was executed (the current working directory).
VMware, Inc.
101