Configuring Remote Desktop Features

Table Of Contents
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For some USB HIDs, you must congure the virtual machine to update the position of the mouse
pointer. See hp://kb.vmware.com/kb/1022076.
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Some audio devices might require changes to policy seings or to registry seings. See
hp://kb.vmware.com/kb/1023868.
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Network latency can cause slow device interaction or cause applications to appear frozen because they
are designed to interact with local devices. Very large USB disk drives might take several minutes to
appear in Windows Explorer.
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USB ash cards formaed with the FAT32 le system are slow to load. See
hp://kb.vmware.com/kb/1022836.
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A process or service on the local system opened the device before you connected to the remote desktop
or application.
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A redirected USB device stops working if you reconnect a desktop or application session even if the
desktop or application shows that the device is available.
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USB redirection is disabled in Horizon Administrator.
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Missing or disabled USB redirection drivers on the guest.
Solution
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If available, use PCoIP instead of RDP as the protocol.
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If a redirected device remains unavailable or stops working after a temporary disconnection, remove
the device, plug it in again, and retry the redirection.
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In Horizon Administrator, go to Policies > Global Policies, and verify that USB access is set to Allow
under View Policies.
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Examine the log on the guest for entries of class ws_vhub, and the log on the client for entries of class
vmware-view-usbd.
Entries with these classes are wrien to the logs if a user is not an administrator, or if the USB
redirection drivers are not installed or are not working. For the location of these log les, see "Using Log
Files for Troubleshooting and to Determine USB Device IDs" in the Conguring Remote Desktop Features
in Horizon 7 document.
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Open the Device Manager on the guest, expand Universal Serial Bus controllers, and reinstall the
VMware View Virtual USB Host Controller and VMware View Virtual USB Hub drivers if these drivers
are missing or re-enable them if they are disabled.
Chapter 4 Using USB Devices with Remote Desktops and Applications
VMware, Inc. 87