Administration

Table Of Contents
2 Open a command prompt and run the command to generate the DCT bundle.
Option Action
On View Connection Server, using
vdmadmin
To specify the names of the output bundle le, desktop pool, and machine,
use the -outfile, -d, and -m options with the vdmadmin command.
vdmadmin -A [-b authentication_arguments] -getDCT -outfile
local_file -d desktop -m machine
On the remote desktop
Change directories to c:\Program Files\VMware\VMware
View\Agent\DCT and run the following command:
support
The command writes the bundle to the specied output le.
Example: Using vdmadmin to Create a Bundle File for Horizon Agent
Create the DCT bundle for the machine machine1 in the desktop pool dtpool2 and write it to the zip le
C:\myfile.zip.
vdmadmin -A -d dtpool2 -m machine1 -getDCT -outfile C:\myfile.zip
What to do next
If you have an existing support request, you can update it by aaching the DCT bundle le.
Save Diagnostic Information for Horizon Client
If you encounter problems using Horizon Client, and cannot resolve the problems using general network
troubleshooting techniques, you can save a copy of the log les and information about the conguration.
You can aempt to resolve connection problems for Horizon Client before saving the diagnostic information
and contacting VMware Technical Support. For more information, see "Connection Problems Between
Horizon Client and Horizon Connection Server" in the Seing Up Virtual Desktops in Horizon 7 document.
Procedure
1 In Horizon Client, click Support Information, or, on the remote desktop menu, select Options >
Support Information.
2 In the Support Information window, click Collect Support Data and click Yes when prompted.
A command window shows the progress of gathering the information. This process can take several
minutes.
3 In the command window, respond to the prompts by entering the URLs of the Horizon Connection
Server instances against which you want to test the conguration of Horizon Client, and, if required,
selecting to generate diagnostic dumps of the Horizon 7 processes.
The information is wrien to a zip le in a folder on the client machine's desktop.
4 File a support request on the Support page of the VMware Web site, and aach the output zip le.
View Administration
200 VMware, Inc.