Administration

Table Of Contents
Option Description
6 Selects informational logging for virtual channels (Horizon Agent and Horizon
Client only).
7 Selects debug logging for virtual channels (Horizon Agent and Horizon Client
only).
8 Selects trace logging for virtual channels (Horizon Agent and Horizon Client
only).
The script writes the zipped log files to the folder vdm-sdct on the desktop.
3 You can find the View Composer guest agent logs in the C:\Program Files\Common
Files\VMware\View Composer Guest Agent svi-ga-support directory.
4 File a support request on the Support page of the VMware Web site and attach the output file.
Horizon Connection Server Integration with Skyline
Collector Appliance
You can configure Horizon Connection Server to integrate with Skyline Collector Appliance, which
VMware Technical Support uses to diagnose and resolve issues with Horizon 7. Skyline Collector
Appliance pulls Connection Server logs for the Horizon 7 administrator user configured for log
collection.
Procedure
1 In Horizon Administrator, create a custom role named Log Collector Administrators with the
Collect Operations Logs privilege. See, Add a Custom Role.
2 Add a description for the custom role.
3 Add a new administrator user and choose the Inventory Administrator (Read Only) role and
the Log Collector Administrators role for the user.
Results
Skyline Collector Appliance can pull the Connection Server logs for this administrator user to
diagnose and resolve Horizon 7 issues.
Update Support Requests
You can update your existing support request at the Support Web site.
After you file a support request, you might receive an email request from VMware Technical
Support asking for the output file from the support or svi-support scripts. When you run the
scripts, they inform you of the name and location of the output file. Reply to the email message
and attach the output file to the reply.
Horizon 7 Administration
VMware, Inc. 250