Administration

Table Of Contents
2 Type the command to run the svi-support script.
cscript ".\svi-support.wsf" /zip
You can use the /? option to display information about other command options that are
available with the script.
When the script finishes, it informs you of the name and location of the output file.
3 File a support request on the Support page of the VMware Web site and attach the output file.
Collect Diagnostic Information for Horizon Connection Server
You can use the support tool to set logging levels and generate log files for Horizon Connection
Server.
The support tool collects logging data for Connection Server. This information helps VMware
Technical Support diagnose any issues that arise with Connection Server. The support tool is not
intended to collect diagnostic information for Horizon Client or Horizon Agent. You must instead
use the support script. See Collect Diagnostic Information for Horizon Agent, Horizon Client, or
Horizon Connection Server from the Console.
Prerequisites
Log in to a standard or replica instance of the Connection Server as a user in the Administrators
role.
Procedure
1 Select Start > All Programs > VMware > Set View Connection Server Log Levels.
2 In the Choice text box, type a numeric value to set the logging level and press Enter.
Option
Description
0 Resets the logging level to the default value.
1 Selects a normal level of logging.
2 Selects a debug level of logging (default).
3 Selects full logging.
The system starts recording log information with the level of detail that you have selected.
3 When you have collected enough information about the behavior of Connection Server, select
Start > All Programs > VMware > Generate View Connection Server Log Bundle.
The support tool writes the log files to a folder called vdm-sdct on the desktop of the
Connection Server instance.
4 File a support request on the Support page of the VMware Web site and attach the output
files.
Horizon 7 Administration
VMware, Inc. 248