Administration

Table Of Contents
You can alternatively log in to a specific remote desktop and run a support command that creates
the DCT bundle on that desktop. If User Account Control (UAC) is turned on, you must obtain the
DCT bundle in this fashion.
Procedure
1 Log in as a user with the required privileges.
Option Action
On View Connection Server, using
vdmadmin
Log in to a standard or replica instance Connection Server as a user with the
Administrators role.
On the remote desktop Log in to the remote desktop as a user with administrative privileges.
2 Open a command prompt and run the command to generate the DCT bundle.
Option Action
On View Connection Server, using
vdmadmin
To specify the names of the output bundle file, desktop pool, and machine,
use the -outfile, -d, and -m options with the vdmadmin command.
vdmadmin -A [-b authentication_arguments] -getDCT -outfile
local_file -d desktop -m machine
On the remote desktop Change directories to c:\Program Files\VMware\VMware
View\Agent\DCT and run the following command:
support
Results
The command writes the bundle to the specified output file.
Example: Using vdmadmin to Create a Bundle File for Horizon Agent
Create the DCT bundle for the machine machine1 in the desktop pool dtpool2 and write it to the
zip file C:\myfile.zip.
vdmadmin -A -d dtpool2 -m machine1 -getDCT -outfile C:\myfile.zip
What to do next
If you have an existing support request, you can update it by attaching the DCT bundle file.
Save Diagnostic Information for Horizon Client for Windows
If you encounter problems using Horizon Client for Windows, and cannot resolve the problems
using general network troubleshooting techniques, you can save a copy of the log files and
information about the configuration.
Horizon 7 Administration
VMware, Inc. 246