Administration

You might need to take some action if you see messages that are associated with Audit Failure,
Error, or Warning events. You do not need to take any action for Audit Success or Information
events.
Collecting Diagnostic Information for Horizon 7
You can collect diagnostic information to help VMware Technical Support diagnose and resolve
issues with Horizon 7.
You can collect diagnostic information for various components of Horizon 7. How you collect this
information varies depending on the Horizon 7 component.
n Create a Data Collection Tool Bundle for Horizon Agent
To assist VMware Technical Support in troubleshooting Horizon Agent, you might need to
use the vdmadmin command to create a Data Collection Tool (DCT) bundle. You can also
obtain the DCT bundle manually, without using vdmadmin.
n Save Diagnostic Information for Horizon Client for Windows
If you encounter problems using Horizon Client for Windows, and cannot resolve the
problems using general network troubleshooting techniques, you can save a copy of the log
files and information about the configuration.
n Collect Diagnostic Information for View Composer Using the Support Script
You can use the View Composer support script to collect configuration data and generate
log files for View Composer. This information helps VMware customer support diagnose any
issues that arise with View Composer.
n Collect Diagnostic Information for Horizon Connection Server
You can use the support tool to set logging levels and generate log files for Horizon
Connection Server.
n Collect Diagnostic Information for Horizon Agent, Horizon Client, or Horizon Connection
Server from the Console
If you have direct access to the console, you can use the support scripts to generate log files
for Connection Server, Horizon Client, or remote desktops that are running Horizon Agent.
This information helps VMware Technical Support diagnose any issues that arise with these
components.
Create a Data Collection Tool Bundle for Horizon Agent
To assist VMware Technical Support in troubleshooting Horizon Agent, you might need to use the
vdmadmin command to create a Data Collection Tool (DCT) bundle. You can also obtain the DCT
bundle manually, without using vdmadmin.
For your convenience, you can use the vdmadmin command on a Connection Server instance to
request a DCT bundle from a remote desktop. The bundle is returned to Connection Server.
Horizon 7 Administration
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