Administration

Table Of Contents

What to do next

Configure Role-Based Access for Horizon Help Desk Tool

You can assign predefined administrator roles to Horizon Help Desk Tool administrators to

delegate the troubleshooting tasks between administrator users. You can also create custom roles

and add privileges based on the predefined administrator roles.

You can assign the following predefined administrator roles to Horizon Help Desk Tool

administrators:

n Help Desk Administrator

n Help Desk Administrator (Read Only)

If you create a custom role for a Horizon Help Desk Tool administrator, you must assign the

Manage Help Desk (Read Only) privilege along with any other privileges based on the Help Desk

Administrator role or Help Desk Administrator (Read Only) role.

Prerequisites

Familiarize yourself with the administrator privileges that you can use to create custom roles. See

Predefined Roles and Privileges.

Procedure

1 In Horizon Administrator, select View Configuration > Administrators and click the Roles tab.

2 On the Roles tab, click Add Role and select either the Help Desk Administrator role or the

Help Desk Administrator (Read Only) role, and click OK.

a (Optional) To add a custom role, on the Roles tab, click Add Role and select the

Manage Help Desk (Read Only) privilege, select any privileges based on the Help Desk

Administrator role or the Help Desk Administrator (Read Only) role, and click OK.

Horizon Help Desk Tool is integrated into Horizon Console. Starting from Horizon 7 version 7.5,

you can no longer use the Horizon Help Desk Tool URL to log in to Horizon Help Desk Tool.

Procedure

1 To log in to Horizon Help Desk Tool from Horizon Administrator, click Horizon Console on the

top right panel. This is a single sign-on to the Horizon Console Web interface.

2 In Horizon Console, enter a user name in the User Search field.

Horizon Console displays a list of users in the search results. The search can return up to 100

matching results.

3 Select a user name.

The user information appears in a user card.

Horizon 7 Administration

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