Setting Up for Linux Desktops

Table Of Contents
Troubleshooting Linux Desktops 8
Certain issues might arise when you manage Linux desktops. You can follow various procedures to
diagnose and fix problems.
This chapter includes the following topics:
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“Collect Diagnostic Information for Horizon 7 for Linux Machine,” on page 99
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“Troubleshooting Horizon Agent Registration Failure for a Linux Machine,” on page 99
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“Troubleshooting an Unreachable Horizon Agent on a Linux Machine,” on page 100
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“Troubleshooting Horizon Agent on a Linux Machine That Is Not Responding,” on page 102
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“Troubleshooting Copy and Paste between Remote Desktop and Client Host,” on page 102
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“Configuring the Linux Firewall to Allow Incoming TCP Connections,” on page 102
Collect Diagnostic Information for Horizon 7 for Linux Machine
You can collect diagnostic information to help VMware Technical Support diagnose and resolve issues with
a Horizon 7 for Linux machine. You create a Data Collection Tool (DCT) bundle that gathers the machine's
configuration information and logs into a compressed tarball.
Procedure
1 Log in to the Linux virtual machine as a user with the required privileges.
2 Open a command prompt and run the dct-debug.sh script.
sudo /usr/lib/vmware/viewagent/bin/dct-debug.sh
The script generates a tarball that contains the DCT bundle. For example:
ubuntu-12-vdm-sdct-20150201-0606-agent.tgz
The tarball is generated in the directory from which the script was executed (the current working directory).
Troubleshooting Horizon Agent Registration Failure for a Linux
Machine
The Horizon Agent installer fails to register a Linux virtual machine with View Connection Server.
Problem
When you install Horizon Agent on a Linux virtual machine, the Agent Registration Failed error is
displayed.
VMware, Inc.
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