Administration

What to do next
You can click a machine name to see details about the virtual machine or click the View Administrator back
arrow to return to the dashboard page.
Status of vCenter Server Virtual Machines
Virtual machines that are managed by vCenter Server can be in various states of operation and availability.
In View Administrator, you can track the status of machines in the right-hand column of the Machines page.
Table 10-5 shows the operational state of virtual-machine desktops that are displayed in View
Administrator. A desktop can be in only one state at a time.
Table 10‑5. Status of Virtual Machines That Are Managed by vCenter Server
Status Description
Provisioning The virtual machine is being provisioned.
Customizing The virtual machine in an automated pool is being customized.
Deleting The virtual machine is marked for deletion. View will delete the virtual machine soon.
Waiting for Agent View Connection Server is waiting to establish communication with View Agent or
Horizon Agent on a virtual machine in a manual pool.
Maintenance mode The virtual machine is in maintenance mode. Users cannot log in or use the virtual
machine.
Startup View Agent or Horizon Agent has started on the virtual machine, but other required
services such as the display protocol are still starting. For example, View Agent cannot
establish an RDP connection with client computers until RDP has nished starting.
The agent startup period allows other processes such as protocol services to start up as
well.
Agent disabled This state can occur in two cases. First, in a desktop pool with the Delete or refresh
machine on  or Delete machine after  seing enabled, a desktop session is
logged out, but the virtual machine is not yet refreshed or deleted. Second, View
Connection Server disables View Agent or Horizon Agent just before sending a
request to power o the virtual machine.
This state ensures that a new desktop session cannot be started on the virtual machine.
Agent unreachable View Connection Server cannot establish communication with View Agent or
Horizon Agent on a virtual machine.
Invalid IP The subnet mask registry seing is congured on the virtual machine, and no active
network adapters have an IP address within the congured range.
Agent needs reboot A View component was upgraded, and the virtual machine must be restarted to allow
View Agent or Horizon Agent to operate with the upgraded component.
Protocol failure A display protocol did not start before the View Agent or Horizon Agent startup
period expired.
N View Administrator can display machines in a Protocol failure state when one
protocol failed but other protocols started successfully. For example, the Protocol
failure state might be displayed when HTML Access failed but PCoIP and RDP are
working. In this case, the machines are available and Horizon Client devices can access
them through PCoIP or RDP.
Domain failure The virtual machine encountered a problem reaching the domain. The domain server
was not accessible, or the domain authentication failed.
Already used In a desktop pool with the Delete or refresh machine on  or Delete machine
after  seing enabled, there is no session on the virtual machine, but the session
was not logged o.
This condition might occur if a virtual machine shuts down unexpectedly or the user
resets the machine during a session. By default, when a virtual machine is in this state,
View prevents any other Horizon Client devices from accessing the desktop.
Conguration error The display protocol such as RDP or PCoIP is not enabled.
Chapter 10 Managing Desktop Pools, Machines, and Sessions
VMware, Inc. 177