Specifications

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VMware GSX Server Administration Guide
Note: The support script runs only on the GSX Server host. If you encounter
problems on a remote client, you must supply the log files manually. The two log files
you should supply, depending upon the problem you encounter on the client,
include the VMware Virtual Machine Console log file and the installation log file. See
below for more information about these logs.
Windows Host
1. Open a command prompt.
2. Change to the GSX Server program directory.
C:
cd \Program Files\VMware\VMware GSX Server
If you did not install the program in the default directory, use the appropriate
drive letter and substitute the appropriate path in the cd command above.
3. Run the support script.
cscript vm-support.vbs
4. After the script runs, it displays the name of the directory where it has stored its
output. Use a file compression utility such as WinZip or PKZIP to zip that
directory, then include the zip file with your support request.
Linux Host
1. Open a terminal.
2. Run the support script as the user who is running the virtual machine or as root.
vm-support
If you are not running the script as root, the script displays messages indicating
that it cannot collect some information. This is normal. If the VMware support
team needs that information, a support representative may ask you to run the
script again as root.
3. The script creates a compressed .tgz file in the current directory. Include that
output file with your support request.
Log Files
The following log files are generated by GSX Server and are collected by the support
script as needed. Since there is no support script on a remote client, you need to
submit a support request at www.vmware.com/requestsupport for any issues you
encounter on a client and include the console’s log file or its installation log file.