Specifications

CHAPTER 1 Introduction and System Requirements
33
Technical Support Resources
Documentation on the Web
Full documentation for VMware GSX Server, including the latest updates to the
manual, can be found on the VMware Web site at
www.vmware.com/support/gsx3/doc.
VMware Knowledge Base
You can find troubleshooting notes and tips for advanced users in the knowledge
base on the VMware Web site at www.vmware.com/support/kb/enduser/std_alp.php.
VMware Community Forums and Newsgroups
The VMware community is a set of moderated discussion forums hosted on the
VMware Web site and is open to users of all VMware products. VMware technical staff
regularly monitor the forums to learn about your issues and feedback, and help
facilitate discussions when appropriate.
To participate in the community, go to www.vmware.com/community and create a
user account.
The VMware newsgroups are primarily forums for users to help each other. You are
encouraged to read and post issues, work-arounds and fixes. While VMware personnel
may read and post to the newsgroups, they are not a channel for official support. The
VMware NNTP news server is at news.vmware.com.
For a listing of all current newsgroups and the topic areas they cover, see
www.vmware.com/support/newsgroups.html.
Reporting Problems
If you have problems while running GSX Server, please report them to the VMware
support team.
You must register your serial number; then you can report your problems by
submitting a support request at www.vmware.com/requestsupport.
These guidelines describe the information we need from you to diagnose problems.
This information largely comes from various log files. Which log file we need depends
upon the problem you encounter. The log files are listed below.
You can simplify the process of collecting the needed information by running the
support script to collect the appropriate log files and system information. Follow the
steps below that apply to your host computer.