Specifications
Administration Guide
22 VMware, Inc.
Online and Telephone Support
Use!online!support!to!submit!technical!support!requests,!view!your!product!and!
contract!information,!and!register!your!products.!Go!to!
http://www.vmware.com/support.
Customers!with!appropriate!support!contracts!should!use!telephone!support!for!the!
fastest!response!on!priority!1!issues.!Go!to!
http://www.vmware.com/support/phone_support.html.
Support Offerings
Find!out!how!VMwareʹs!support!offerings!can!help!you!meet!your!business!needs.!Go!
to!http://www.vmware.com/support/services.
VMware Education Services
VMware!courses!offer!extensive!hands‐on!labs,!case!study!examples,!and!course!
materials!designed!to!be!used!as!on‐the‐job!reference!tools.!For!more!information!about!
VMware!Education!Services,!go!to!http://mylearn1.vmware.com/mgrreg/index.cfm.
Reporting Problems
These!guidelines!describe!the!information!you!may!be!asked!to!provide!when!you!
report!problems.
Be!sure!to!register!your!serial!number.!If!you!are!requesting!support!directly!from!
VMware,!then!report!your!problems!using!the!support!request!form!on!the!VMware!
Web!site!at!www.vmware.com/requestsupport.
When!requesting!support!from!VMware,!
run!the!/usr/bin/vm-support!script!on!the!
service!console!and!save!the!resulting!esx-<date>-<unique-xnumber>.tgz!file.!This!
script!collects!and!packages!all!relevant!ESX!Server!system,!configuration!information,!
and!ESX!Server!log!files.!This!information!is!used!to!analyze!the!problem!you!are!
encountering.!
! If!a!virtual!machine!exits!abnormally!or!crashes,!please!save!the!log!file!
(vmware.log!in!the!same!directory!as!your!.vmx!file)!and!any!core!files!(core!or!
vmware-core!in!that!directory).!Also,!please!save!the!virtual!machine’s!
configuration!(.vmx)!file!and!any!other!information!that!might!help!reproduce
!the!
problem.!
! Be!sure!to!record!a!description!of!your!physical!hardware!and!of!the!software!
(operating!system!and!applications)!that!was!running!in!the!virtual!machine.!This!
information!may!be!required!when!you!request!support.!