Specifications

Troubleshooting and Contact Information
4-3
TrendLabs
Trend Micro TrendLabs
SM
is a global network of virus prevention and web threat
research and product support centers providing continuous 24/7 coverage to Trend
Micro customers worldwide.
Staffed by a team of more than 250 engineers and skilled support personnel, the
TrendLabs dedicated service centers worldwide ensure rapid response to any virus
outbreak or urgent customer support issue, anywhere in the world.
The TrendLabs modern headquarters has earned ISO 9002 certification for its quality
management procedures in 2000 - one of the first antivirus research and support
facilities to be so accredited. Trend Micro believes TrendLabs is the leading service and
support team in the antivirus industry.
For more information about TrendLabs, visit:
http://www.trendmicro.com/en/security/trendlabs/overview.htm
Known Issues
Known issues document unexpected product behavior that might require a temporary
work around. Trend Micro recommends always checking the Readme file for
information about system requirements and known issues that could affect installation
or performance. Readme files also contain a description of what’s new in a particular
release, and other helpful information.
The latest known issues and possible workarounds can also be found in the Trend Micro
Knowledge Base:
http://esupport.trendmicro.com