Specifications

Trend Micro™ Smart Protection Server 2.5 Installation and Upgrade Guide
4-2
Before Contacting Technical Support
Before contacting technical support, here are two things you can quickly do to try and
find a solution to your problem:
• Check your documentation: Search the product documentation to see if they
contain your solution.
• Visit the Trend Micro Technical Support Website: The Trend Micro Technical
Support website contains the latest information about all Trend Micro products.
The support web site has answers to previous user inquiries.
To search the Knowledge Base, visit
http://esupport.trendmicro.com/
Contacting Trend Micro
In addition to phone support, Trend Micro provides the following resources:
• Readme: late-breaking product news, installation instructions, known issues, and
version specific information
• Knowledge Base: technical information procedures provided by the Support team:
http://esupport.trendmicro.com/
• Product updates and patches
http://www.trendmicro.com/download/
• To locate the Trend Micro office nearest you, visit:
http://us.trendmicro.com/us/about-us/contact/index.html
• Email support
[e-mail]
To speed up the problem resolution, when you contact our staff please provide
as much of the following information as you can:
1. Product build version
2. Virtualization platform (VMware™ or Hyper-V™) and version
3. Exact text of the error message, if any
4. Steps to reproduce the problem
5. Collect system information from the web console.