2.7
Table Of Contents
- ACE Management Server Administrator’s Manual
- Contents
- About This Book
- Introduction
- Planning an ACE Management Server Deployment
- Installing and Configuring ACE Management Server
- Configuration Options for ACE Management Server
- Prerequisites for Configuring the Server
- Starting ACE Management Server Configuration
- Viewing and Changing Licensing Information
- Using an External Database
- Creating Access Control
- Uploading Custom SSL Certificates
- Logging Events
- Applying Configuration Settings
- Load-Balancing Multiple ACE Management Server Instances
- Typical Setup Using Load-Balanced ACE Management Server Instances
- Install the Required Services for Load Balancing
- Use the Same SSL Certificate on All Servers
- Create New SSL Certificates and Keys for Each Server
- Installing and Configuring the Load Balancer
- Verify That ACE Instances Are Using the Load Balancer
- Managing ACE Instances
- Viewing ACE Instances That the Server Manages
- Search for an Instance
- Sort by Column Heading and Change Column Width
- Show, Hide, and Move Columns in the Instance View
- Create or Delete Custom Columns in the Instance View
- View Instance Details
- Reactivate, Deactivate, or Delete an ACE Instance
- Change a Copy Protection ID
- Reset the Authentication Password
- Add Information for Custom Columns
- Troubleshooting and Maintenance
- Appendix: Database Schema and Audit Event Log Data
- Glossary
- Index
ACE Management Server Administrator’s Manual
44 VMware, Inc.
Use the VMware ACE Help Desk Application
ACEadministratorsandhelpdeskassistantscanaccessACEinstancesthroughtheVMwareACEHelpDesk
Webapplication.YoucanusetheHelpDesktoreactivateaninstance,changetheinstance’sexpirationdate,
andresetauserpasswordifitislostorforgotten.
To use the VMware ACE Help Desk application
1OpenaWebbrowserandgoto
https://<hostname>:8000.
The<hostname>valuecanbethefullyqualifiednameofthecomputeronwhichACEManagement
ServerisinstalledoritcanbeanIPaddress.
IfyouinstalledACEManagementServeronaWindowshostandyouareusingthathosttoconfigureit,
youcanalternativelychoose
Start>VMware>VMwareACEManagementServer.
2ClicktheHelpDesklink.
3 Supplythelogininformation.
Usethefollowinginformationtohelpyoucompletethefieldsthatappearinthiswindow:
UserNameandPassword–Ifahelpdeskrolewascreated,entercredentialsforthatrole.Otherwise,
entercredentialsforadministeringtheACEManagementServer.
Domain–Inmulti‐domainenvironments,youmightberequiredtoenteradomain(forexample,
eng.com).
TheVMwareACEHelpDeskopenstheInstancespage,whichcontainsasummarytableofalltheinstances
thattheservermanages.
Use the Instance View in Workstation
ACEadministratorscanaccessACEinstancesthroughtheinstanceview.Youcanusetheinstanceviewto
reactivateaninstance,changetheinstance’sexpirationdate,andresetauserpasswordifitislostorforgotten.
TheinstanceviewinWorkstationenablesyoutoperformallthetasksavailableinthe
VMwareACE HelpDesk
andafewmoretasks.Intheinstanceview,youcancreatecustomcolumnsandsavethesearchesyoucreate.
Youmusthaveadministratorcredentialstousetheinstanceview.
Aninstancehasoneofthefollowingstatustypes:
TheValidFromandValidUntilcolumnsindicatetheperiodthattheinstanceisvalid.Theinstanceexpires
aftertheValidUntildate.Ifnoexpirationdateissetfortheinstance,thosecolumnsareempty.
Active Theinstanceisactiveandavailableforimmediateuse.
Deactivated Thisinstancewaspurposelydeactivated.Youmust
reactivateittomakeitusableagain.
Blocked
by
policies
Theinstanceisstillactivebutisblocked(cannotberun)
becauseofaviolationofapolicysuchasexpirationdate
orcopyprotection.Fordetails,viewtheserverlogfor
thatinstance.