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Table Of Contents
- ACE Management Server Administrator’s Manual
- Contents
- About This Book
- Introduction
- Planning an ACE Management Server Deployment
- Installing and Configuring ACE Management Server
- Configuration Options for ACE Management Server
- Prerequisites for Configuring the Server
- Starting ACE Management Server Configuration
- Viewing and Changing Licensing Information
- Using an External Database
- Creating Access Control
- Uploading Custom SSL Certificates
- Logging Events
- Applying Configuration Settings
- Load-Balancing Multiple ACE Management Server Instances
- Typical Setup Using Load-Balanced ACE Management Server Instances
- Install the Required Services for Load Balancing
- Use the Same SSL Certificate on All Servers
- Create New SSL Certificates and Keys for Each Server
- Installing and Configuring the Load Balancer
- Verify That ACE Instances Are Using the Load Balancer
- Managing ACE Instances
- Viewing ACE Instances That the Server Manages
- Search for an Instance
- Sort by Column Heading and Change Column Width
- Show, Hide, and Move Columns in the Instance View
- Create or Delete Custom Columns in the Instance View
- View Instance Details
- Reactivate, Deactivate, or Delete an ACE Instance
- Change a Copy Protection ID
- Reset the Authentication Password
- Add Information for Custom Columns
- Troubleshooting and Maintenance
- Appendix: Database Schema and Audit Event Log Data
- Glossary
- Index
VMware, Inc. 45
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AfterACEManagementServerisinstalledandconfigured,youcandothefollowing:
ViewACEinstancesthataremanagedbyaparticularACEManagementServer.
Revokeandre‐enableaninstance.
FixvariousproblemswiththeACEinstancesasreportedbyinstanceusers.
Thischapterincludesthefollowingtopics:
“Viewing ACEInstancesThattheServ erManages”onpage 45
“SearchforanInstance”onpage 47
“SortbyColumnHeadingandChangeColumnWidth”onpage 47
“Show,Hide,andMoveColumnsintheInstanceView”onpage 48
“CreateorDeleteCustomColumnsintheInstanceView”onpage 48
“ViewInstanceDetails”onpage 48
“Reactivate,Deactivate,orDeleteanACEInstance”onpage 49
“ChangeaCopyProtectionID”onpage 49
“ResettheAuthenticationPassword”onpage 50
“A d d InformationforCustomColumns”onpage 50
Viewing ACE Instances That the Server Manages
Toviewandmanageaserver’sACEinstances,youcanuseeithertheInstancespageoftheVMwareACEHelp
Deskortheserver’sinstanceviewinWorkstation.
BothuserinterfacesenableyoutofixalimitedsetofACEinstanceproblems,suchasreactivatinganinstance,
changingtheinstance’sexpiration
date,andresettingtheuserpasswordiftheuserhaslostorforgottenit.
BecausetheVMwareACEHelpDeskisabrowser‐basedapplication,youcanuseitoncomputersthatdonot
haveWorkstationinstalled.TheHelpDeskalsoallowsyoutocreatearestrictedhelpdeskrole.Users
withthis
rolecanfixalimitedsetofproblemsreportedbyendusers,buttheycannotchangeconfigurationsettingsfor
theACEManagementServer.
TheinstanceviewinWorkstationenablesyoutoperformallthetasksavailableintheVMwareACEHelpDesk
andafewmoretasks.Forexample,
intheinstanceview,youcancreatecustomcolumnsandsavethesearches
youcreate.
Managing ACE Instances
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