2.5
Table Of Contents
- ACE Management Server Administrator’s Manual
- Contents
- About This Book
- Introduction
- Planning an ACE Management Server Deployment
- Installing and Configuring ACE Management Server
- Configuration Options for ACE Management Server
- Prerequisites for Configuring the Server
- Starting ACE Management Server Configuration
- Viewing and Changing Licensing Information
- Using an External Database
- Creating Access Control
- Uploading Custom SSL Certificates
- Logging Events
- Applying Configuration Settings
- Load-Balancing Multiple ACE Management Server Instances
- Typical Setup Using Load-Balanced ACE Management Server Instances
- Install the Required Services for Load Balancing
- Use the Same SSL Certificate on All Servers
- Create New SSL Certificates and Keys for Each Server
- Installing and Configuring the Load Balancer
- Verify That ACE Instances Are Using the Load Balancer
- Managing ACE Instances
- Viewing ACE Instances That the Server Manages
- Search for an Instance
- Sort by Column Heading and Change Column Width
- Show, Hide, and Move Columns in the Instance View
- Create or Delete Custom Columns in the Instance View
- View Instance Details
- Reactivate, Deactivate, or Delete an ACE Instance
- Change a Copy Protection ID
- Reset the Authentication Password
- Add Information for Custom Columns
- Troubleshooting and Maintenance
- Appendix: Database Schema and Audit Event Log Data
- Glossary
- Index
ACE Management Server Administrator’s Manual
60 VMware, Inc.
Viewing ACE Instances That the Server Manages
Toviewandmanageaserver’sACEinstances,youcanuseeithertheInstancespageof
theVMwareACEHelpDeskortheserver’sinstanceviewinWorkstation.
BothuserinterfacesenableyoutofixalimitedsetofACEinstanceproblems,suchas
reactivatinganinstance,changingtheinstance’sexpiration
date,andresettingtheuser
passwordiftheuserhaslostorforgottenit.
BecausetheVMwareACEHelpDeskisabrowser‐basedapplication,youcanuseiton
computersthatdonothaveWorkstationinstalled.TheHelpDeskalsoallowsyouto
createarestrictedhelpdeskrole.Users
withthisrolecanfixalimitedsetofproblems
reportedbyendusers,buttheycannotchangeconfigurationsettingsfortheACE
ManagementServer.
TheinstanceviewinWorkstationenablesyoutoperformallthetasksavailableinthe
VMwareACEHelpDeskandafewmoretasks.Forexample,
intheinstanceview,you
cancreatecustomcolumnsandsavethesearchesyoucreate.
Use the VMware ACE Help Desk Application
ACEadministratorsandhelpdeskassistantscanaccessACEinstancesthroughthe
VMwareACEHelpDeskWebapplication.YoucanusetheHelpDesktoreactivatean
instance,changetheinstance’sexpirationdate,andresetauserpasswordifitislostor
forgotten.
To use the VMware ACE Help Desk application
1OpenaWebbrowserandgoto
https://<hostname>:8000.
The<hostname>valuecanbethefullyqualifiednameofthecomputeronwhich
ACEManagementServerisinstalledoritcanbeanIPaddress.
IfyouinstalledACEManagementServeronaWindowshostandyouareusing
thathosttoconfigureit,youcanalternativelychoose
Start>VMware>VMware
ACEManagementServer.
2ClicktheHelpDesklink.