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Table Of Contents
VMware, Inc. 81
Chapter 4 Installing and Configuring the ACE 2 Management Server
optionisnotenabled,thenanyonewhologsintotheHelpDeskapplication
mustbeamemberoftheACEAdministratorsgroup.
6StillontheAccessControlpage:IfyouselectLocalAccount(youdonotplanto
useanActiveDirectoryservice),specifythepasswordforACE2Management
Serveradministrators.Administratorsmustenterthispasswordbeforetheycan
modifytheserversconfiguration.IfyouwanttoenablearoleforusingtheHelp
DeskWebapplication,selectEnableHelpdeskRoleandspecifyapasswordthat
usersmustenterwhentheystartuptheHelpDeskapplication.See“Usingthe
VMwareHelpDeskWebApplication”onpage237fordetailsaboutthat
application.
To delete the ACE 2 Management Server configuration file and set a new
administrator password
1Ifyouusedcomplexsettingsinyourconfigurationfile,youmightwanttosavea
copyofthefilesothatyoucanlookatthosesettingswhileyouarereconfiguring
theserver.
2 NavigatetothelocationoftheACE2ManagementServerconfigurationfile:
OnLinuxsystems:
/var/lib/vmware/acesc/conf/acesc.conf
OnWindowssystems:
C:\Program Files\VMware\VMware ACE Management Server\conf\acesc.conf
3 Deletetheconfigurationfile.
NavigatetotheserversetupWebapplicationandconfiguretheserveragain,
specifyingapasswordontheAccessControlpage.
NOTEIfyouarereconfiguringtheserver,youwillnoticethatanypasswordsyou
enteredpreviouslyareshownasa12characterdisplayratherthanastheactual
numberofpasswordcharacters.
CAUTIONIfyouloseyouradministratorpassword(yousetthispasswordifthe
serverisconfigurednottouseLDAP),thereisnowaytoretrievethatpassword.
Youwillhavetodeletetheserverconfigurationfile,settingtheserverbacktoits
initialstate,andthenreconfiguretheserverand
setanadministratorpassword
duringthereconfiguration.