2.0

Table Of Contents
VMware ACE Administrator’s Manual
10 VMware, Inc.
TakingSnapshotsinVMwarePlayer 229
UsingSharedFolders 230
PrintingfromVMwarePlayer 230
TroubleshootingProblems 230
RequestingaHotFix 231
ResettingandPoweringOff 232
RevertingtotheReimageSnapshot 232
AbouttheEnterAdministratorModeCommandontheTroubleshoot
Menu 233
TroubleshootingTools 233
ACETools:vmwareacetoolCommandLineTool 234
PasswordPrompts 234
ExpirationDates 235
Examples 235
RespondingtoHotFixRequests 235
UsingtheVMwareHelpDeskWebApplication 237
TheInstancesPage 237
TheInstanceDetailsPage 240
PreservingtheStateofanACEInstance 242
12 InstanceView 243
OpeningaViewofAllInstancesManagedbyaServer 244
SettingUpQueriestoSearchforInstances 244
Showing,Hiding,Moving,andResizingColumnsintheInstancesTable 246
AddingCustomDatabaseFieldsbyAddingColumns 246
ChangingtheSortOrderoftheInstancesTable 247
DeactivatingandReactivatingInstancesfromthe
InstanceView 248
ResettingExpirationDatesforanExpiredInstancebyClickingReactivate 248
UsingtheDetailsView 248
GeneralDetailsView 249
PoliciesDetailsView 250
CustomDetailsView 252
UsingtheConnecttoACE2ManagementServerCommandtoOpenanInstance
View 252
Appendix:UsingtheVMwareACE2ManagementServerDatabase
SchemaandQueryingtheAuditEventLogData 255
TheVMwareACE2ManagementServerDatabaseSchema 256
QueryingtheAuditEventLogData 262