1.0

www.vmware.com
74
VMware ACE Administrator’s Manual
Setting Policies for VMware ACE
To set policies for VMware ACE, click the + sign beside VMware ACE policies to show
the categories of settings, then edit the settings as described below.
Hot Fix Policy
Select Hot fix to specify that users are allowed to request hot fixes for specific
problems.
If you enable the hot fix feature, end users can easily request help to resolve the
following problems:
• Lost or forgotten password
Note: If you want to be able to use a hot fix to reset an end user’s password for
encrypted virtual machines, you must enable recovery for each virtual machine.
For details, see Setting Authentication Policies on page 81.
• Expired VMware ACE environment
• Copy protected VMware ACE environment run from a new location
It is also easy for you to respond to their requests.
To enable the hot fix feature, select Allow users to request a hot fix.
The hot fix request is a file that the end user must submit to an administrator for
action. After enabling the hot fix feature, you must select the preferred way for the
end user to submit the hot fix request. Choose one of the following: