1.0

Table Of Contents
CHAPTER 1 Introduction and System Requirements
21
If you did not install the program in the default directory, use the appropriate
drive letter and substitute the appropriate path in the cd command above.
3. Run the support script.
cscript vm-support.vbs
4. After the script runs, it displays the name of the directory where it has stored its
output. Use a file compression utility such as WinZip or PKZIP to zip that
directory and include the zip file with your support request.
If you are reporting a problem you encountered while installing VMware ACE, it is also
helpful to have your installation log file. The file is VMInst.log. It is saved in your
temp folder. The default location is C:\Documents and
Settings\<username>\Local Settings\Temp. The Local Settings
folder is hidden by default. To see its contents, open My Computer, choose Tools >
Folder Options, click the View tab and select Show Hidden Files and Folders.
Be sure to register your serial number. You may then report your problems by
submitting a support request at www.vmware.com/requestsupport.