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VMware ACE Administrator’s Manual
Technical Support Resources
Documentation on the Web
Full documentation for VMware ACE, including the latest updates to this manual, can
be found on the VMware Web site at www.vmware.com/support/.
VMware Knowledge Base
You can find troubleshooting notes and tips for advanced users in the knowledge
base on the VMware Web site at www.vmware.com/kb.
VMware User Community
Community Discussion Forums
The VMware community discussions forums are a set of moderated discussion forums
hosted on the VMware Web site and open to all VMware users. In the forums, you can
share your experiences in using VMware products, raise technical questions or issues
and benefit from the expertise and advice of other VMware users.
To join in the forum discussions, go to www.vmware.com/community/.
Newsgroups
The VMware newsgroups are primarily forums for users to help each other. You are
encouraged to read and post issues, work-arounds and fixes. While VMware personnel
may read and post to the newsgroups, they are not a channel for official support. The
VMware NNTP news server is at news.vmware.com.
For more information on the newsgroups and community forums, see
www.vmware.com/vcommunity.
Reporting Problems
If you have problems while running VMware ACE, please report them to the VMware
support team.
These guidelines describe the information we need from you to diagnose problems.
If a virtual machine exits abnormally or crashes, please run the support script to
collect the appropriate log files and system information. Follow the steps below.
1. Open a command prompt.
2. Change to the VMware ACE Manager program directory.
C:
cd \Program Files\VMware\VMware ACE Manager