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CHAPTER 8 Installing and Running VMware ACE
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ACE package was created. Select that entry, then click Remove. Follow the onscreen
instructions.
Troubleshooting Problems
If you encounter problems while running your VMware ACE environment, contact
your system administrator for assistance.
Requesting a Hot Fix
When certain problems occur, VMware ACE provides a simplified method for
contacting your system administrator — a wizard that lets you request a hot fix for
your problem.
If your system administrator has enabled the hot fix mechanism, you can use it to
resolve the following problems:
• Lost or forgotten password
• Expired VMware ACE environment
• Copy-protected VMware ACE environment run from a new location
The hot fix request automatically includes the nature of the problem. The Hot Fix
Request Wizard allows you to include an additional message to your system
administrator, if you wish. The wizard also asks for your name and email address so
your system administrator can send you the hot fix or contact you for additional
information.
Your system administrator may have configured your VMware ACE environment to
submit the hot fix request automatically. If not, or if the automatic submission fails,
you may save the hot fix request in a file and submit that file to your administrator. Be
sure to note the path to the file shown in the final panel of the Hot Fix Request Wizard.
Also note any submission instructions the administrator provides. The wizard displays
those instructions in the panel that allows you to save the hot fix request file.
If your system administrator approves your hot fix request, you receive the hot fix in
the form of a file. Save the hot fix to the desktop of your host computer or to some
other convenient location. Double-click the hot fix to apply it.
Lost or Forgotten Password — If your system administrator configured VMware
ACE so a password is required, you may try three times to enter your password
correctly. If the password you enter is rejected, check the Caps Lock indicator to be
sure it is not on and be careful to enter capital and lowercase letters exactly as you did
when you set up the password.
If you have lost or forgotten your password, click the Hot Fix Request button in the
password dialog box. This starts the Hot Fix Request Wizard.