Manual

VlZIOVA26LHDTV10TUserManual

Returnauthorizationnumbersarevalidforonlyfifteen(15)daysfromissuance.Thecustomeris

responsibleforandmustprepayallshippingchargesandshallassumeallriskoflossordamagetothe

productwhileintransittoVlZIO.IftheproductisreturnedtoVlZIO(i)withoutaVlZIOreturnauthorization

number,and/or(ii)beyondthefifteen(15)dayperiod,and/or(iii)withoutproperpackaging,VlZlOretains

therighttorefusedeliveryofsuchreturnor mayreturntheunitto thecustomeratthecustomer'sexpense

andwithnorefundissued.Thisreturnpolicydoesnotapplytodefectiveproducts.PleasereadVlZlO's

LimitedProductWarrantyforwarrantytermsandconditions.

On-Site Warranty Repair Procedure

On-Site Warranty Repair generally is performed on repairable displays which are 30 inches and larger.

If VlZlO Technical Support determines that a problem with a display unit may be within the terms and

conditions of the VlZIO Limited Product Warranty and that an on-site repair may be performed, the

customer will be provided with an on-site repair authorization number and on-site repair instructions. The

determination for performing the on-site repair may be dependent upon the manufacturing defect and is at

VlZlO's option and sole discretion. Proof of purchase is required to confirm the product is within the one-

year limited warranty period and meets the terms and conditions of the VlZIO Limited Product Warranty.

On-site repair service is requested through VlZlO's third-party service provider. After VlZIO provides the

customer with the on-site repair (OSR) authorization number, the third-party service provider will contact

the customer and will schedule the repair at the customer's location. The total approximate time for the

repair process, which includes the repair diagnosis, dispatching the technician, shipping the replacement

part(s), and arranging the appointment with the customer, is completed within approximately 3 to 5

business days, pending availability of these factors.

If it is determined the product can not be repaired on-site, the customer will be required to ship the unit to

VlZlO's service center, per the below warranty replacement procedure.

VlZIO is not responsible for the de-installation or re-installation of the product. However, some standard

installation may be performed during the on-site repair, at VlZlO's option and sole discretion. Please read

VlZlO's Limited Product Warranty for warranty terms and conditions.

Warranty Replacement Procedure

Warranty Replacement generally is performed on displays which are determined to be economically

unrepairable.

If VlZlO Technical Support determines that a problem with a display unit may be within the terms and

conditions of the VlZIO Limited Product Warranty and that a repair is not economically possible, based on

certain manufacturing defects in materials and/or workmanship, and/or at VlZlO's option and sole

discretion, the customer will be provided with a return authorization number and replacement instructions.

Proof of purchase is required to confirm the product is within the one-year limited warranty period and

meets the terms and conditions of the VlZIO Limited Product Warranty.

For displays forty-two inches (42") and larger, VlZlO will generally cover the transportation charges to

perform an on-site swap of the original unit with the replacement unit. For displays under forty-two inches

(42"), the customer is responsible for the transportation charges to VlZlO's service center. VlZIO will be

responsible for the return transportation charges from the service center to the customer. Please read

VlZlO's Limited Product Warranty for warranty terms and conditions.

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