Telecommunication Systems Division ® DP5000-Series Telephone User Guide February 2008
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Contents Introduction Organization...................................................................................................................... vii How to Use This Guide.................................................................................................... viii Conventions .................................................................................................................. viii Related Documents/Media........................................................................
Contents Chapter 3 – Feature Operations Ring Tones .........................................................................................................................15 Dial Pad and Button Beeps .............................................................................................16 Speakerphone/Microphone Sensitivity Adjustment .......................................................17 Telephone Terminology........................................................................................
Contents Chapter 3 – Feature Operations Call Forward Examples ..................................................................................................35 Call Park Orbits..................................................................................................................36 Call Pickup.........................................................................................................................37 Group Pickup ...................................................................
Contents Chapter 4 – ADM/DSS Console All Call Page...................................................................................................................58 Emergency Page .............................................................................................................58 Privacy ...............................................................................................................................59 Redial .......................................................................
Contents Chapter 5 – Headset and Handset Operation Chapter 5 — Headset and Handset Operation Recommended Headsets ....................................................................................................77 Headset and Handset Interactions ......................................................................................77 AUTO or CARBON Setting ..............................................................................................78 Headset Transmit Level Adjustments..................
Contents Appendix A – References Initialize or Adjust LCD Contrast.................................................................................101 DKT2000 Mode On/Off ..................................................................................................102 Step 1: Turn DKT2000 Mode On/Off ......................................................................102 Step 2: Connect Cordless Telephone to DP5000-series Telephone ................................102 Single Line Telephone ...........
Introduction This user guide describes how to use the Toshiba DP5000-series telephones with the Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These include: • Strata DP5000-series digital telephones shown in Table 1 on Page 2. • Strata Digital Add-on Modules. • Strata Direct Station Selection (DSS) console. Note Telephones and ADM models that include “1” in the model number are models that support the backlight feature.
Introduction How to Use This Guide • Appendix A – References includes tables that support procedures in the Basic and Feature Operation chapters. • Appendix B – Hardware Connections includes tilt angles and telephone wiring diagrams. • Appendix C – Centrex Application describes the Centrex features which may be available with your Strata CIX system. How to Use This Guide This guide provides in-depth instructions for the DP5000-series telephones and their features.
Introduction How to Use This Guide Conventions [DN] Description Represents any Directory Number button, also known as an extension or intercom number. Telephones can have multiple extensions. Incoming calls ring extensions bottom to top. [PDN] Represents any Primary Directory Number button (the extension number for the telephone). [SDN] Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.
Introduction Related Documents/Media Conventions Description See Figure 10 Grey words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext. Related Documents/Media Note Some documents listed here may appear in different versions on the electronically or in print.
The Grand Tour 1 The DP5000-series digital telephones connected to a Strata CIX telephone system include a wide selection of digital telephone models and matching digital add-on modules and a 60-button DSS Console. See Table 1 for more details.
The Grand Tour Table 1 DP5000 Series Digital Telephones Description Image Digital Single Line Telephone: • On hook dialing • Headset I/F • Ringing LED • Non-display 10 Button Digital Telephone: • Half duplex Speakerphone • Headset I/F • Ringing LED • Non-display 10 Button Digital Telephone: • 4 line LCD with back light option • Half duplex Speakerphone • Headset I/F • Ringing LED 2 Strata CIX DP5000-series Telephone UG 02/08
The Grand Tour Table 1 DP5000 Series Digital Telephones (continued) Description Image 20 Button Digital Telephone: • 4 line LCD with back light option • Half duplex Speakerphone • Headset I/F • Ringing LED 10 Button with Electronic LCD Labels: • 9 line LCD with back light • Half duplex Speakerphone • Headset I/F • Ringing LED Strata CIX DP5000-series Telephone UG 02/08 3
The Grand Tour The DP5000-series telephone upgrade options include: Table 2 DP5000 Series Add-on Modules Description Image 10 Button ADM for DP5000-series • LCD programmable key strip with back light 20 Button ADM for DP5000-series • Paper Key Strip 60 Button DSS for DP5000-series • Paper Key Strip 4 Strata CIX DP5000-series Telephone UG 02/08
The Grand Tour DP5000-series Telephone Overview DP5000-series Telephone Overview The illustration of the DP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model. A B C D E F G H J I K 20 Programmable Feature Buttons 4-Line LCD Telephone Legend A. B. C. D. E. F.
The Grand Tour DP5000-series Telephone Overview Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily. Layouts Fixed buttons are laid out differently on the DP5000-series telephones. Single Line Telephone 9-line LCD Telephone Fixed buttons are located below the dial pad. 10 and 20 Button 4-line LCD Telephones Fixed buttons are located on either side of the dial pad.
The Grand Tour DP5000-series Telephone Overview The Fixed buttons are described below. Table 3 Fixed Button Definitions Button Definitions Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button. Important! Red LED must be on in order for button to function. Microphone (Mic/Mute) button toggles between Mic and Mute.
The Grand Tour DP5000-series Telephone Overview Table 3 Fixed Button Definitions (continued) Button Definitions Cnf/Trn (Conference/ Transfer) Press Cnf/Trn to add internal or external parties to a conference call (up to 8 parties). Press Cnf/Trn and enter a number to transfer a call to another party (on the CIX system). Press Hold to place an internal or external call on hold. Press Hold Hold to place an internal or external call on Exclusive hold.
The Grand Tour LCD LCD If your telephone has an LCD, use this section to learn more about its functions. 9-Line LCD Display The LCD on the 9-Line LCD telephone (shown below) in idle state shows: Top to Bottom Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number. Line 2 will show the Date and time. Line 3 will show information related to your telephone set: VM New/Saved messages, Call Forward, or if a certain feature is enabled on your telephone set.
The Grand Tour Soft Keys 4-Line LCD Display The LCD in it's idle state (shown right) displays: Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number. Line 2 will show the Date and time. Line 3 will show information related to your telephone set: VM New/Saved DP5000 4-line LCD display in Idle Mode messages, Call Forward, or if a certain feature is enabled on your telephone set. A plus sign + on the LCD indicates there is more data to display.
2 The Basics This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise. Customizing Your Telephone Volume Control Note The Volume Control instructions for the Single Line Telephone are on the next page. ³ To adjust the handset volume ³ Press the Vol V to increase volume and Vol W to decrease volume during the call. When you hang up, the volume returns to the default setting.
The Basics Customizing Your Telephone ³ To adjust handset Beep Tone 1. With the handset off-hook, dial the Beep Tone Adjustment Code #6101 (default code). You hear busy tone. 2. Press Vol V or Vol W to reach the desired level. Volume Control for the Single Line Telephone ³ Press the Vol V to increase volume and Vol W to decrease volume during it. ³ To adjust the handset volume ³ Press the Vol V to increase volume and Vol W to decrease volume during the call.
The Basics Customizing Your Telephone LCD Contrast Available on backlit telephones and backlit add-on module. ³ To adjust the LCD contrast on the backlit telephones 1. Press and hold down the Mic button. 2. Press and release Vol V or Vol W repeatedly. Note Holding the Vol button does not continue to change the setting. The button must be pressed for each step of contrast change. ³ To adjust the LCD contrast on the Add-on Module 1. 2. 3. 4. Press Hold+3+6+9 (simultaneously).
The Basics Customizing Your Telephone Backlight On/Off Available on backlit telephones and backlit add-on module. ³ To change Backlight Settings 1. 2. 3. 4. Table 4 Press Hold+3+6+9 (simultaneously). Press the Mic button. Use table below to choose preferred settings.
The Basics Keystrip Labels Keystrip Labels Available on 9 Line LCD telephone and 10 Button LCD Add-on Module ³ To program LCD Keystrip Labels 1. 2. 3. 4. 5. 6. 7. Dial #9876 (or press the flexible Program button) Press the Speaker button. Press the button you wish to label. Use the dialpad to enter the label. Press the button labeled in step 3 to save the setting. To label another button, repeat steps 3-5. To exit User Programming mode lift the handset off-hook / on-hook.
The Basics Ring Tones Table 5 Internal and External Call Ringing Tones Tone No. Frequency and Cadence 01 02 11 12 13 14 15 16 17 18 500 Hz 1 sec. On, 3 sec. Off, repeat 1300 Hz 1 sec. On, 1 sec. Off, repeat 500/640 Hz 1 sec. On, 3 sec. Off, repeat 500/640 Hz 1 sec. On, 1 sec. Off, repeat 860/1180 Hz 1 sec. On, 3 sec. Off, repeat 860/1180 Hz 1 sec. On, 1 sec. Off, repeat 1300/1780 Hz 1 sec. On, 3 sec. Off, repeat 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec.
The Basics Ring Tones Speakerphone/Microphone Sensitivity Adjustment When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a DP5000-series telephone. The default is normal sensitivity. 1. Press 3+6+9+Hold (simultaneously). 2. Press 0. 3. Press Programmable Feature Button 3 (FB3) to toggle On/Off.
The Basics Telephone Terminology Telephone Terminology When making or receiving calls on your DP5000-series telephone you may experience one or more of the following call features depending on how your telephone is configured. • Line – is synonymous with trunk which is the line that connects you to the PSTN (Public Switched Telephone Network). Line can be: • a button on your telephone set designated for outgoing calls • your DN button followed by dialing 9.
The Basics Making a Call Making a Call There are three ways to originate a call from the telephone: Handset 1. To make a call, lift the handset, then dial the number. A line may be automatically selected or choose a line manually. Dial tone is heard through the handset. The Speaker and Microphone LEDs do not light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset. 2.
The Basics Making a Call Dial Directory This feature is supported on DP5000-series telephones with an LCD display running on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory. ³ To access the Directory 1. Press DIR soft key (shown right). Select Directory menu appears. TOM EDISON NO.
The Basics Answering a Call Answering a Call There are several ways to answer a call: Handset ³ When the telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. ... or press the button associated with the ringing line (flashing green LED). Speaker ³ When the telephone is programmed for Ringing Line Preference, press Spkr and the ringing line is answered. ...
The Basics On a Call On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone ³ Press Spkr and place the handset on-hook to switch from handset to speakerphone mode. ³ Take the handset off-hook to switch from speakerphone to handset mode. Microphone (Mic/Mute) Button This button toggles between Mic and Mute.
The Basics On a Call Automatic Hold This features enables you to move from one Line button to another Line button without pressing Hold. Check with your System Administrator to make sure this setting is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to another without pressing Hold. ³ While on a call, press another extension button to receive/originate a new call. The accessed line’s LED flashes (in-use).
The Basics On a Call LED Indicator Details Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 6).
Feature Operations 3 This chapter gives you more details about your DP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications.
Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding. ³ To dial using Forced Account Codes 1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialing the telephone number alerting you to enter the Account Code. 2. Enter the account number.
Feature Operations Account Code Calls Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.
Feature Operations Advisory Messages Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below. Message numbers 5~9 can be defined by your System Administrator. Msg No. Characters Displayed Additional Digits 0 OUT TO LUNCH 1 IN A MEETING 2 CALL _____________ Directory Number (e.g.
Feature Operations Alarm Notification Button Alarm Notification Button The Alarm Notification Button must be setup by your System Administrator on your station. ³ When the Alarm Notification button displays ³ Call your System Administrator. This button stops displaying when the alarm clears or when you press the flashing button. If the alarm has not been cleared the Alarm Notification Button starts flashing every 10 minutes.
Feature Operations Automatic Callback Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone; when you answer the system automatically rings the intended destination.
Feature Operations Background Music Background Music You can set background music over your telephone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information. ³ To enable background music on your telephone speaker ³ Press BGM. LED turns on.
Feature Operations Call Forward Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your System Administrator to determine or change your System Call Forward destination. The other type is Station Call Forwarding.
Feature Operations Call Forward Station Call Forward Categories You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings (as detailed in the next section). • Call Forward Any Call – Forwards any call, whether an internal call or incoming line call. • Call Forward - Incoming Line – Forward incoming line calls only.
Feature Operations Call Forward Station Call Forward Procedures Table 15 on Page 105 contains Call Forward Button sequences. You can do a Call Forward function by entering the button sequence as described or by programming a Programmable Feature Button to perform the sequence. See “Programming Feature Buttons” on page 84 to program a Programmable Feature Button. ³ To use the Call Forward button sequence ³ Follow the instructions in Table 17 on Page 110, shown under the “Button Sequence” heading.
Feature Operations Call Forward Call Forward Examples ³ To set your telephone to Call Forward Busy-No Answer to an internal extension number ³ Press your extension button + #6041 + 3000# + 10 #6041 = Call Forward Access Code sequence 3000# = Internal Extension Number 10 = Ring time in seconds before Call Forwards ³ To set another telephone to Call Forward Busy-No Answer to an outside destination number after a set time ³ Press your extension button + #6042 + 1234 + 1111 + # + 9 +1 949 5873000 + # + 08 #60
Feature Operations Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.
Feature Operations Call Pickup ³ To retrieve a parked call 1. Press Park in Orbit or press your extension button + #32. 2. Enter the Orbit Number where the call is parked or # for the extension from which you are calling. You cannot use * to retrieve a parked call. The extension LED flashes at the in-use rate when the call is retrieved. Call Pickup You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls.
Feature Operations Call Pickup ³ To perform Call Pickup ³ Press the buttons shown in the table below for the desired Pickup feature. Table 7 Call Pickup Feature Codes Ringing or Page Calls To Pick Up: Press Ext. Button, then dial the access sequence below: A call ringing or held at the Extension Number. #5#6 + Ext. No. A call Ringing, held or parked at the Ext. No. #5#29 + Ext. No. Group A call ringing a member of your pickup group. #5#34 Directed Ext.
Feature Operations Call Transfer Call Transfer Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also supported, please check with your System Administrator to see if this is enabled. There are two types of call transfer: • Blind transfer – The call is directly transferred to another extension without announcing the call or waiting to see if the caller is available.
Feature Operations Call Waiting ³ To transfer a call directly to Voice Mail (VM) 1. 2. 3. 4. While on a call, press Cnf/Trn. Enter #407. Enter the VM mailbox number (usually the same as the extension number) + #. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM. ³ To transfer a call directly to VM with a DSS button 1. While on a call, press Cnf/Trn. 2. Press the DSS button programmed to the voice mail number. 3.
Feature Operations Caller ID Caller ID Incoming calls to your extension with Caller ID can be recorded into a rolling list that is saved on your telephone. The call information is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible Caller ID button. ³ To view saved Caller ID information 1. When your station is idle, press the Caller ID button.
Feature Operations Conference Calls ³ To transfer conference control 1. Complete Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note. 2. Announce the call and hang up to transfer it. This station now becomes the conference Master with the ability to add or delete parties. ³ To hold a conference call ³ If you are the Conference Master, press the Hold button once (or twice for Executive Hold) to place the conference call on hold.
Feature Operations Conference Calls Supervising a Tandem Call 1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension LED flashes (conference rate). 2. Dial an outside telephone number. 3. After the party answers, press Cnf/Trn. The extension LED flashes (in-use rate) and all parties are conferenced. If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection. 4. Press Cnf/Trn and hang up.
Feature Operations Conference Calls ³ To add an Incoming call to the Conference 1. 2. 3. 4. 5. Place the first caller/Conference on hold. Answer the incoming ringing call. While speaking to the incoming caller, press Cnf/Trn button. Press the blinking DN where the first caller/Conference was placed on hold. Press Cnf/Trn twice to join all parties together. ³ To Split from a conference 1. While in a conference call on a DP5000-series phone, press the SPLT (Split) soft key or Split button. 2.
Feature Operations Direct Inward System Access (DISA) Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. Check with your System Administrator to see if this features is available for your telephone. 1. From outside the system, dial the public telephone number assigned to DISA.
Feature Operations Do Not Disturb Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialing at any time during either tone.
Feature Operations Door Lock(s) Setting DND for Another Extension ³ To activate DND for another extension ³ Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone). This sets DND as if activated by the Primary extension on the target telephone. ³ To deactivate DND for another extension ³ Enter #6192 (hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone).
Feature Operations Door Phone(s) Door Phone(s) Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. LCD telephones display the door phone name ID when calls are made to or from door phones. The number of possible door phones varies by Strata CIX system, 01~24 maximum for larger systems.
Feature Operations Emergency Call ³ To call/monitor a door phone 1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then enter the door phone number (01~24, depending on system size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone. ³ To call from a door phone 1.
Feature Operations Emergency Ringdown Emergency Ringdown If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination. A station number or a group pilot number can be specified as an emergency ringdown destination.
Feature Operations Message Waiting Message Waiting Message Waiting is shown on the Msg button which will flash red when there are messages waiting. The waiting message indicators can come from the voicemail system or they can be internal messages sent from other extensions. The messages from other extensions are notifications that someone has called your extension and wants you to call them back.
Feature Operations Message Waiting Turning On/Off MW LED on Another Extension When an extension is called, the calling party can choose to send a message to the called party. This is a notification to say that a call has been missed and the calling party would like to be called back. By sending a message to another extension you turn on their Msg LED. 1. Dial an internal extension. You may hear ringing or busy tone. 2. Press Msg or 7. The Msg LED flashes red on the called telephone.
Feature Operations Microphone Cut-Off Microphone Cut-Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone works.
Feature Operations Off-hook Call Announce Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker. Handset OCA can operate on any digital telephone.
Feature Operations Override Calls Override Calls The available override features are: • Busy Override • Do Not Disturb Override • Executive Override • Destination Restriction/Traveling Class Override • Class of Service Override • Privacy Override Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting.
Feature Operations Override Calls Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones. ³ To perform Executive Override ³ After reaching a busy station, press 3 ...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference with the busy station and the party to whom he was talking.
Feature Operations Paging Privacy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Central Office (CO) line-tostation call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode.
Feature Operations Paging All Call Page You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming. ³ To make an All Call Page 1. With the handset off-hook, press All Call Page ...or dial #30. This pages all telephones in the All Call Page Group but, depending on system programming, you may or may not page external speakers. 2. Make your announcement then hang up. ³ To answer an All Call Page 1.
Feature Operations Privacy Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming. By default, the system is private.
Feature Operations Speed Dial Speed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established.
Feature Operations Speed Dial Table 8 Speed Dial Access Codes Feature Feature Access Code Sequences Speed Dial (Dialing an SD number) Spdial2 + nnn Station1 nnn = 100~199 Station SD numbers Spdial2 + nnn System1 nnn = 200~999 System SD numbers 1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD). 2.
Feature Operations Speed Dial Advanced Speed Dial Operation Special Characters SD numbers may include 0~9, #, * and Pause. For an example on how to use special characters, see page 87. Table 10Phone Number Dial String Characters Entry Meaning 0~9 0~9 # End of Speed Dial Number when entering via access code (#66) * Escape. “*” functions as an escape key indicating that the number immediately following represents something exceptional.
Feature Operations Speed Dial Storing Personal Speed Dial Names You can store names with Personal Speed Dial numbers. These names will display as Soft Keys, that can be used for dialing from the telephone LCD directories. Notes • Speed Dial locations must be assigned to your telephone by your System Administrator before you can store names. Your System Administrator can also associate names with Station Speed Dial numbers. • Only the Administrator telephone can store System Speed Dial numbers.
Feature Operations Speed Dial • To move one character to the right, press SCROLL or RIGHT Soft Key. To add a space, press the RIGHT Soft Key twice. • To backspace (delete previous character), press the PAGE or LEFT Soft Key. • To cycle back to the first letter, continue pressing the LEFT Soft Key. Table 11 Dial Pad Alphanumeric Characters Number of times to press Dial Pad the dial pad button Buttons 1 2 3 4 1 2 3 4 5 6 7 8 A D G J M P T W ( .
Feature Operations Tone First / Voice First Signalling Tone First / Voice First Signalling To determine the signalling on the telephone circuit. Tone First Signalling When the telephone rings and the called party must press Spkr or lift the handset in order to receive the call. Voice First Signalling The telephone does not ring when it is being called, rather a long tone is heard, followed by the caller's voice coming through the speaker.
Feature Operations Tone/Pulse Dialing Tone/Pulse Dialing With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones. Note With ISDN calls, when Tone Dial Select is pressed, all of the digits entered after that point will be sent with touchtones. ³ To change Tone Dialing 1. Access an outside line. 2.
Feature Operations Uniform Call Distribution Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot number. The caller will dial the UCD Pilot station in response to a prompt.
Feature Operations Uniform Call Distribution Login/Logout Login and Logout is controlled by the Login key assigned to the agent phone (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as shown below • Login - Key is On Steady • Logout - Key is Off The Login/Logout feature is applied to the call which terminates to UCD pilot only. Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the agent is in Logout state.
ADM/DSS Console 4 This chapter provides an overview of the optional units that can be connected to the DP5000-series telephones (except the Single line telephone). Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Module, up to two supported per telephone. • 20 Button Add on Module with paper keystrip, up to two supported per telephone. • Digital Direct Station Selection (DSS) Module with 60 buttons and Paper Keystrip, up to three supported per telephone.
ADM Buttons and LEDs The 10 button LED add on module and the 20 button keystrip add on module have programmable feature buttons that can be assigned as CO Line, Directory Number, DSS, One Touch Speed Dial or any other programmable feature. When a Programmable Feature Button is programmed as a DSS button or a Line button, it will have an LED that provides a status of the outside line or station assigned to it. The DSS button acts like a speed dial button to a specific extension.
ADM/DSS Console ADM Adding an ADM For installation instructions, please refer to the Strata CIX Installation & Maintenance. Please read the caution, if you are connecting the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the line cord from the DP5000-series telephone before attaching the ADM. Plugging the ADM cable in while the DP5000-series telephone is powered will damage or impair the functionality of the telephone, ADM or both.
ADM/DSS Console DSS Console DSS Console The 60 button Direction Station Selection (DSS) Console operates operates alongside a digital telephone to provide 60 (up to 180) additional buttons (shown right). The 60 programmable feature buttons can be assigned as CO line, extension, DSS, One Touch Speed Dial or any other flexible feature. The DDM5060 console uses dual red and green LEDs to show call and feature status. DSS Buttons DSS buttons can appear on both the ADM and DSS Console.
ADM/DSS Console DSS Console Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a ADM. ³ To transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatically on hold. The Line or extension LED flashes green at double the on-hold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the Tone signaling mode, you hear successive ring tones.) 2.
ADM/DSS Console DSS Console Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. ³ To transfer call to a busy station 1. Press DSS corresponding to the busy station to be called. You may hear a busy tone. The original caller is placed automatically on hold.
ADM/DSS Console DSS Console Paging You can make an announcement page to a group of telephone speakers selected in system programming with All Call Page on the DSS console. SD (if programmed) on either the DSS console or the ADM can be used for page announcements. See “All Call Page” on page 58.
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Headset and Handset Operation 5 The DP5000-series telephone come standard with a built-in headset interface. Recommended Headsets For an extensive list of recommended and supported headsets please visit Toshiba's website at www.telecom.toshiba.com Important! If you experience any electrical interference when using a wireless headset, please follow headset manufacturer's recommendations or ensure the headset base unit is at least six inches from your telephone.
Headset and Handset Operation AUTO or CARBON Setting AUTO or CARBON Setting There exist two types of headsets: ECM and Carbon. The default setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUTO setting enables the headset I/F current detector to determine which headset type is connected (EMC or Carbon). If the current is marginal using a carbon headset (only) and performance is not good, change the setting to CARBON.
Headset and Handset Operation AUTO or CARBON Setting ³ To change the headset transmit level to Low or Normal Telephones: All except Single Line Telephone 1. Press 3+6+9+Hold (simultaneously). 2. Press Spdial. 3. Press FB2 to toggle On/Off. FB2, LED On: Low FB2, LED Off: Normal (default) 4. Press Hold to set the option. 5. Go off-hook, then on-hook to exit program mode. Telephones: Single Line Telephone 1. Press 3+6+9+Hold (simultaneously). 2. Press Spdial and press 2. 3. Press Msg to toggle On/Off.
Headset and Handset Operation Headset Transmit Level Adjustments Headset Transmit Level Adjustments ³ To set the level of the Headset Transmitter for DP5000-series telephones 1. Press 3+6+9+Hold (simultaneously). 2. Press #. 3. Set the headset transmit level using FB1, FB2 and FB3. For Single Line Telephone (SLT), use 1,2,3 and Msg. See table below. Transmit Level SLT Max. (louder) Headset Transmit Level FB1 FB2 Press 1 and Msg Press 2 and Msg OFF OFF ON OFF OFF Default ON OFF ON OFF Min.
Headset and Handset Operation Handset Level Adjustments Handset Level Adjustments Change the Carbon setting if a Carbon type handset or headset is connected to the handset jack. This feature is not available on the Single Line Telephone (SLT). ³ To change the Carbon Setting 1. Press 3+6+9+Hold (simultaneously). 2. Press Spdial. 3. Press FB1 to toggle On/Off. FB1, LED On: Carbon type handset FB1, LED Off: DP5000 ECM handset (default) 4. Press Hold to set the option. 5.
Headset and Handset Operation Handset Level Adjustments ³ To adjust the Handset or Headset Receiver Level for DP5000-series telephones 1. Press 3+6+9+Hold (simultaneously). 2. Press Redial. 3. Set the level using the buttons shown in the table below. Handset / Headset Receiver Level FB4 FB5 Transmit 9-Line LCD FB4 FB11 Level SLT Press 1 and Msg Press 2 and Msg Max. (louder) ON ON OFF ON Default Min.
User Programming 6 User programming allows you to customize your LCD telephone.
User Programming Programming Feature Buttons Programming Feature Buttons You can use the User Programming Mode (described below) for customizing your DP5000-series display telephone without the aid of an Administrator or Service Technician. The User Programming mode is accessed with a Program button assigned to a Programmable Feature Button or through an access code.
User Programming Programmable Feature Button Codes Setting/Changing a Programmable Feature Button’s Function Press #9876 to enter User Programming Mode. Press Hold. Press the Programmable Feature Button to set or change. Enter the Programmable Feature Button Code (see Table 12), plus any optional parameters. 5. Press the same Programmable Feature Button (flashing) to save the setting. “DATA PROGRAMMED” appears on your LCD. 1. 2. 3. 4.
User Programming One Touch Buttons One Touch Buttons One Touch buttons can be used for storing frequently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). Onetouch buttons can be preassigned to your telephone – your System Administrator can help you identify them. If you do not have a One Touch button, but you have an available Programmable Feature Button, you can convert the Programmable Feature Button to a One Touch button.
User Programming One Touch Buttons Table 13 Special Characters Entry Meaning *+ Hold Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string. * Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17-second pause, enter *9*8.
User Programming Feature Codes Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 35.I Table 14 Feature Access Codes Feature Feature Access Code Sequences1 Account Code (while on a call) Cnf/Trn + #46, dial account code digits Attendant Console Ext. button + 0 Automatic Busy Redial - On Cnf/Trn + #441, hang up Automatic Busy Redial - Off Ext.
User Programming Feature Codes Table 14 Feature Access Codes (continued) Feature Access Code Sequences1 Feature Call Pickup for calls on Hold Local Pickup (call held on this phone) Ext. button + #5#71 Remote Pickup (pickup another extension) Ext. button + #5#72 + Primary Ext. No. Pickup an Outside Line on Hold Ext. button + #5#73 + Outside Line on hold (001~128) Pickup a an on Hold Ext. button + #5#74 + Ext. No.
User Programming Feature Codes Table 14 Feature Access Codes (continued) Feature Feature Access Code Sequences1 Activate MW at another Station without Ringing #63 + Ext. no. (where you want to light the MW LED) Cancel MW at another Station without Ringing #64 + Ext. no. (where you want to turn off the MW LED) Messaging - Advisory Advisory Message - Activation Ext. or Phantom Ext. button + #411 + Message No. (see table in “Advisory Messages” on page 28). Hang up.
User Programming Feature Codes Table 14 Feature Access Codes (continued) Feature Access Code Sequences1 Feature Speed Dial (Storing an SD number) Station2 #66 + nnn + Phone No.3 + # nnn = 100~199 SD bin numbers #66 + nnn + Phone No.
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Administrator Programming 7 This appendix contains some of the functions that can be performed using Administrator Mode. Important! • These functions require Strata CIX 5.1 or higher system software. • To access the Admin mode, the telephone must be enabled for these functions in system programming using eManager. Refer to “Strata CIX Programming Manual, Volume 1” for eManager programming.
Administrator Programming Administrator Mode Administrator Mode To access Administrator Mode, your station must be enabled for administrative access. If Mode soft key is not available when telephone is idle, the telephone set does not have Administrative access. ³ To enter Administrator Mode 1. Press Mode soft key. 2. Press ADMN soft key. The “Password” prompt appears. Enter the password (0000 – default). 3. Press Hold.
Administrator Programming Administrator Mode Door Name Door Phone should be setup and programmed within the Strata CIX before a Door Name can be assigned. 1. 2. 3. 4. 5. 6. 7. Enter Administrator Mode. Press Next, display shows Door Name Press Hold, display shows Door Phone Number. Enter the Door Phone number (01~24). Enter the Door Phone name Press Hold to save the name. Repeat steps 4~6 to enter another Door Phone name. System SD/Name 1. 2. 3. 4. 5. 6. 7. Enter Administrator Mode.
Administrator Programming Administrator Mode Station SD/ Name 1. 2. 3. 4. 5. 6. 7. 8. 9. Enter Administrator Mode. Press Next three times, display will show Station SD/Name Press Hold, display shows DN ID Enter the DN number of the station whose speed dial you wish to label, display will show DN XXXX IDX Enter the two digit Speed Dial number you wish to program, display shows DN XXXX IDX 01 Enter the name/label of this Station Speed Dial. Press Hold to save your changes.
Administrator Programming System Features System Features The following are system features that require Administrator setup using the DP5000series telephone. For eManager programming refer to the Strata CIX Programming Manual, Volume 1. Direct Inward System Access (DISA) Security Code The Direct Inward System Access feature is used when calling into your system from the outside. This feature is available on certain CO lines and from the built-in Auto Attendant.
Administrator Programming System Features ³ To cancel the DISA security code CAUTION! Canceling the DISA security is very dangerous and allows your telephone system to be open to hackers and could result in unauthorized long distance telephone calls. Perform the following steps with caution. 1. 2. 3. 4. 5. 6. Press DN + DISA Security Access Code (see note). A confirmation tone is heard Dial the existing DISA security code (1-15 digits) Press #, confirmation tone is heard.
Administrator Programming Date and Time Setting Date and Time Setting This operation is possible from the Administrator station or attendant consoles and enables you to set the date, time, and day. ³ To set the date 1. With the handset on-hook, press a DN + the access code assigned in eManager. A confirmation tone is heard. 2. Enter the date (YYMMDD). 3. Press Redial. A confirmation tone is heard. 4. Press Spkr. The telephone returns to the idle mode. ³ To set the time 1.
Administrator Programming Telephone Programming Mode Telephone Programming Mode ³ To place your telephone in Programming Mode A ³ Press 3+6+9+Hold simultaneously. The LCD displays “DP PROGRAM MODE” and “SELECT=”. Your phone will not ring if it receives a call while in Programming Mode. ³ To exit from Programming Mode A ³ Go Off-hook and On-hook or wait for 30 seconds for Programming Mode to automatically time out.
Administrator Programming Telephone Programming Mode Call Waiting and Camp-on Ring Tone Over Handset/ Headset Option Call Waiting and Camp-on tones are sent to a busy telephone’s speaker to indicate that a call is waiting. Call Waiting and Camp-on Tones can be sent, as an option, to the telephone handset or headset, in addition to the speaker. Follow these steps to turn handset/headset Call Waiting and Camp-on tone On/Off for a DP5000-series telephone. The default is Off. 1.
Administrator Programming DKT2000 Mode On/Off DKT2000 Mode On/Off Before a cordless telephone (DKT2204-CT or DKT2304-CT) can share a digital station port with a DP5000-series telephone set, the port must be programmed into 2000 mode. If the mode is not changed to 2000-mode, the DP5000 phone will not work and the display will be blank. Also see CIX Installation and Maintenance Manual for additional information. In 2000-mode: • Only 16 characters by two lines display on the LCD.
Administrator Programming Single Line Telephone Single Line Telephone The Single Line Telephone is the smallest telephone set in the DP5000-series family. This telephone has some variations on button functionality compared to the other DP5000-series telephones. These differences are detailed here. Buttons Some of the fixed buttons are a little different from the other DP5000-series telephones. Message (Msg) – This button is used to call back the station or voice mail device that activated the LED.
Administrator Programming Single Line Telephone Redial / Feature Button Activation / Deactivation The Flex button has been set to act as a Redial button by default. However, you can reprogram the Flex button to work as Programmable Feature Button, as it set in system programming. These steps enable you to change how the button functions. 1. Press 3+6+9+Hold (simultaneously). 2. Press 0 7. 3.
A References This Appendix contains table that support some of the feature operations. Call Forward Table 15 Call Forward Procedure Feature Button Sequence Call Forward Any Call - Internal and Incoming Line Calls: Forwards any call, whether an internal call or incoming line call. All Calls to an ext. Press ext. button + #6011 (tone) + dial the dest. ext. no. (tone) All Calls to outside telephone no. Press ext. button + #6011 (tone) + outside line access code + dest. telephone no.
References Call Forward Table 15 Call Forward Procedure (continued) Feature Button Sequence Call Forward - Incoming Line Calls: Forward incoming line calls only. All Calls to an ext. Press ext. button + #6013 (tone) + dial the dest. ext. no. (tone) All Calls to outside telephone no. Press ext. button + #6013 (tone) + outside line access code + dest. telephone no. + # (tone) Busy to an ext. Press ext. button + #6023 (tone) + dial the dest. ext. no. (tone) Busy to outside telephone no. Press ext.
References Call Forward Table 15 Call Forward Procedure (continued) Feature Button Sequence No Answer to an ext. Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code (tone) + # + dest. telephone no. (tone) + timer (08~60) (tone) No Answer to outside telephone no. Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code (tone) + # + outside line access code + dest.
References Call Forward Table 15 Call Forward Procedure (continued) Feature Button Sequence Busy No Answer to an ext. Press ext. button + #6044 (tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code + # (tone) + dest. telephone no. (tone) + timer (08~60) (tone) Busy No Answer to outside telephone no. Press ext. button + #6044 (tone) + dial the other telephone’s ext. no.
References Soft Keys Soft Keys The table below is a list of soft key labels that appear on the LCD telephones. Press the soft key button associated with the label to activate the feature (SK1, SK2, SK3 and SK4). Table 16 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number. ACB Activates Automatic Callback after reaching a busy station, CO line, or CO Line group. BUSY (Busy Override) Sends a call-waiting tone to a busy station.
References Button Labels Button Labels The button labels in Table 17 are for the Programmable Buttons on the telephone. Programmable buttons are the unmarked buttons on the telephone keystrip. Table 17 110 Programmable Feature Button Definitions Button Definitions Account Code Account Code – Press to enter a Voluntary Account Code anytime during a Central Office (outside) line call without interrupting the conversation.
References Button Labels Table 17 Programmable Feature Button Definitions (continued) Button Definitions DSS Direct Station Selection(s) – Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. Flash Flash – Press to perform the following functions: Disconnect and recall dial tone on a outside line; access Centrex or PBX features; enter a pause or flash signal when programming speed dial numbers.
References Button Labels Table 17 Button Definitions Release and Ans Release and Answer — Press to disconnect or complete the transfer the current outside or extension call and automatically answer the new incoming outside or extension call. Release Call Release — Press to disconnect or complete the transfer of the current outside or extension call and to place your station in the idle condition. SD or Customized Button Speed Dial — Press to Speed Dial a telephone number or feature access codes.
References Button Labels Table 18 Programmable Feature Button Labels (continued) Code Feature Name 1 2 3 4 120 CO L i n 130 CO Line Group L i n 140 Pooled Line Key P L 570 Door D o o Unlock PhDN Message M W Waiting One Touch O n e 610 DSS Key 540 560 900 900 900 900 Application StartApplication #00-#89 Application Start Application #90 Application Start Application #91 Application Start Application #92 D S x 6 7 8 e x x x e G r p L 5 n r L f x o r T o x x x
References Button Labels Table 18 Code 900 900 900 900 900 900 900 114 Programmable Feature Button Labels (continued) Feature Name Application Start Application #93 Application Start Application #94 Application Start Application #95 Application Start Application #96 Application Start Application #97 Application Start Application #98 Application Start Application #99 1 2 3 4 LCD Default Label User Can Rename ACD Help Yes p ACD PickUp Yes U p End WrapUp Yes p U p ACD Join Yes n
B Hardware Connections DP5000-Series Telephone Tilt Angles The DP5000-series telephones, except the Single Line Telephone have three tilt positions built into the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six different angles of tilt available. When wall mounted there are two angles available. The Single Line Telephone base is fixed at 15 degrees. See figures on the next page.
Hardware Connections DP5000-Series Telephone Tilt Angles DP5000-Series Desk-top Tilt Angle With Tilt-Stand Extension 0° (no) Tilt -10° Tilt DP5000-Series Wall Mount Angles 116 Strata CIX DP5000-series Telephone UG 02/08
Hardware Connections Wiring Wiring The connectors on the DP5000-series telephones are identified with icons. The connector icons and their meaning are shown below. Connectors ADM Cable Clips Line Cord Ext. Speaker (To CIX System) Headset Handset Speaker (BESCB) Headset Cord Handset Cord AMD Cord The DP5000-series telephones include the special long-tail handset cords required to fit the new tilt bases.
Hardware Connections Wiring When the tilt stand extension is used, simply remove the line cord from under the rear cable clip. This will allow the tilt stand extension to deploy without strain on the line cord.
Centrex Application C Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below: Flexible Directory Numbering A station’s extension can be three or four digits. It is, therefore, possible to match a station’s extension and Centrex line extension number. Dial the entire station number when indicated.
Centrex Application Delayed Ringing Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
Index A busy override, 55 button feature, 104 flexible, 103 labels, 110 off-hook, 103 programming, 85 buttons Cnf/Trn, 8 DSS on ADMs and DSS consoles, 72 fixed, 6 Hold, 8 one touch, 86 Redial, 7 speed dial, 7 about this book conventions, viii how to use this guide, viii organization, vii related documents, x access codes, 61, 85, 88 account codes, 26, 85, 88 calls, 25 forced, 25 verified/non-verified, 25 administrator functions, 93 advisory messaging, 90 all call page, 58 alphanumeric entry, 63 answer a
Index D~F held calls, 89 call waiting, 40, 56, 101 Camp-on ring tone, 101 centrex application, 119 feature buttons, 119 class of service override, 56 Cnf/Trn, 8 CO line call transfer, 39 CO line name, 96 CO line queuing, 45 conference calls, 41, 89 hold, 23 split/join/drop, 43 voice mail, 42 D date and time setting, 99 day/day 2/night modes, 97 deactivation, 104 delayed ringing, 120 dial directory, 20 dial pad, 63 direct inward system access (see DISA) directories, 63 direct station selection buttons, 45
Index G~P G on phantom ext/MW, 52 messaging advisory, 90 Mic button, 7, 22, 54 microphone, 7, 19, 22, 53, 54 microphone cut-off, 53, 54, 85, 111 mute, 7, 22 group pickup, 37 H handset calling, 19 handsfree answerback, 21 Hold, 8 hold, 22 line hold, 36, 39 hot dialing, 18, 19 N names storing speed dial, 63 names (entering), 63 network access, 90 night ring answer, 90 night transfer button, 75 I indicators LED, 24 ISDN buttons, 66, 112 O off-hook, 103 off-hook call announce (OCA), 54, 90 one touch butt
Index R~V pickup, 37 pick up group calls, 37 privacy, 59 override, 57 private network access, 90 programming buttons, 85 programming mode, 100 R redial, 7, 104 repeat last number dialed, 90 ringing distinctive settings, 15 line preference, 18 ringing line preference, 21 ringing repeat, 119 S signaling tone, 18 voice first, 18 soft keys, 28 speakerphone, 22 special characters for speed dialing, 62 speed dial, 7, 60, 86 access codes, 61, 85, 91 names, 63 personal, 87 station, 96 system, 95 speed dial (DADM
