User Guide
Table Of Contents
- Camera Setup 2
- Troubleshooting 3
- Before trying any of these troubleshooting procedures, first review the initial setup (described above) and make sure that each step of the process was completed.
- Then, if the Ping camera is still not working properly, you can perform the following troubleshooting procedures (in the order listed), checking for proper camera operation in between each individual procedure.
- Reboot the camera
- 4
- Regulatory, Service, and 5
- 6
4
Factory reset the camera
1. Unplug the camera.
2. Wait 1 minute for the camera to completely power off.
3. While the power is off, press and continue to hold down the power
button on the camera.
4. With the power button pressed down, plug the camera back in to the
wall outlet. Keep the button pushed down.
5. After plugging in the camera, continue holding the power button down
for 10 more seconds. The LED light will start to flash red.
6. You can now let go of the power button.
7. Wait 3 minutes for the camera to reset to factory default settings.
Move the camera closer to the panel
1. If the camera is still not connecting to the panel, it is possible that the
camera simply has a poor Wi-Fi connection. Move the camera physically
closer to the panel, and then try to reconnect it to the panel.