User Guide
Table Of Contents
- Camera Setup 2
- Troubleshooting 3
- Before trying any of these troubleshooting procedures, first review the initial setup (described above) and make sure that each step of the process was completed.
- Then, if the Ping camera is still not working properly, you can perform the following troubleshooting procedures (in the order listed), checking for proper camera operation in between each individual procedure.
- Reboot the camera
- 4
- Regulatory, Service, and 5
- 6
1
Thank you for your purchase and welcome to the Vivint
Ping Indoor Camera, our latest innovation in smart
home video and communication technology.
This guide will help you get to know and start using your
Ping Indoor Camera. After reading, keep this guide in a
handy location for product reference.
Get suppor t
For additional support, and to learn more about your camera through our
online help resources including how-to videos and complete step-by-step
instructions, please visit support.vivint.com.
To chat with a Vivint representative — click the chat icon at vivint.com.
To contact Vivint Customer Care — call 1.800.216.5232.
For faster assistance, make sure you are ready to:
1.
Provide your account number.
2.
Describe any relevant alert notifications.
3.
Have access to your touchscreen panel.
St ay connected
Follow Vivint at twitter.com/vivinthome
Join Vivint at facebook.com/vivinthome
Follow Vivint at instagram.com/letsneighbor
Visit the Vivint Neighborhood at
neighborhood.vivint.com