User Guide

Troubleshooting
Why is the meter not turning on?
The meter turns on when a test
strip is inserted into the device. Do
not remove the test strip until the
result is displayed.
Dead or no battery. Replace the
battery. Battery positive (+) side
must face up.
Why is the reading not
transmitting to the phone?
If the reading is not transmitting to
the phone, move the device closer
to the phone. The meter and the
phone should be within 10 feet of
each other. Also, you can try to
unpair the device and pair it again.
How do I unpair the glucose
meter?
To unpair the device, go to the app
settings, hold your finger on the
words Accu-Chek Guide Glucose
Meter, and then select Yes when the
unpair confirmation appears. Repeat
the pairing process.
Request a Call
The Request a Call screen may
have options for questions,
concerns, and technical issues
depending on the configuration of
the app.
Glucose Meter Quick Start Guide
Accu-Chek Guide
The enclosed glucose meter is provided for your use during the care
management program to measure and display blood glucose (sugar) levels.
The following information explains the process to pair the glucose meter,
record your results, and view trend data.
Pair the Device
1. On the Vivify app home screen, select
Have You Received Your Blood Glucose
Meter.
2. Press and hold the OK button to turn
on the meter.
3. Go to Settings and select the OK
button.
4. Go to Wireless and select the OK
button.
5. Go to Pairing and select the OK button.
6. Enter the 6-digit code displayed on the
device when prompted.
Once the Accu-Chek Guide Glucose Meter is successfully paired, a check mark
will appear on the Vivify app screen, and a success card will appear on the
home screen of the Vivify app for 30 minutes.
Record Your Vitals
1. When prompted, follow the
manufacturer’s instructions for
measuring your blood glucose.
2. The glucose meter will display your
reading.
3. On the glucose meter, press OK to
transmit the reading to the Vivify app.
4. Confirm that your reading is correct,
and then select Next.
If the device does not connect and record your data automatically, select Enter
Manually on the phone. In the field provided, record your data. Please read the
Accu-Check Guide Users Manual for more information on how to use the
device.
View Trend Data
You can view the changes in your biometric data over time
using the Trend button. Biometric data for your blood glucose
is available in grid and graph format with options to view
results by day, the past 7 days, or an average.
DO NOT USE THIS PROGRAM FOR EMERGENCY OR URGENT CARE. IN AN EMERGENCY, CALL 911 OR GO TO THE
NEAREST EMERGENCY ROOM. The program and program nurses and other representatives cannot diagnose your problems or
suggest treatment. This program is not a substitute for your doctor’s care. Your health information is kept confidential in
accordance with the law. Any information and any device provided through this program is for your information only.
Participation in the program and use of the device is voluntary, and your ability to use the device may differ depending on the
nature of your medical condition. The program and device do not provide real-time monitoring or act as an emergency alert
system, and are not intended for use when time-critical care is required.