User Guide

Troubleshooting
Why is the scale not turning on?
The scale turns on when you stand
on it. If it is not turning on, replace
the batteries.
Why is the reading not
transmitting to the phone?
If the reading is not transmitting to
the phone, move the device closer
to the phone. The scale and the
phone should be within 10 feet of
each other. Also, you can try to
unpair the device and pair it again.
How do I unpair the weight
scale?
To unpair the device, go to the app
settings, hold your finger on the
words AnD Weight Scale, and then
tap Yes when the unpair
confirmation appears. Repeat the
pairing process.
Tips for Accurate Readings
Place the scale on a flat, hard
surface. Do not take readings with
the scale on carpet.
The maximum measurement for
this device is 450 lbs.
Request a Call
The Request a Call screen may
have options for questions,
concerns, and technical issues
depending on the configuration of
the app..
Weight Scale Quick Start Guide
AnD
The enclosed weight scale is provided for your use during the care
management program to record your weight. The following information
explains the process to pair the scale, record your weight, and view trend data.
Do not use the scale if you are feeling dizzy, lightheaded, or otherwise have
concerns about being able to stand unsupported to weigh yourself.
Pair the Device
1. On the Vivify app Home screen,
select Have You Received Your
Weight Scale to begin.
2. Press and hold the set button on the
back of the scale. The scale will
beep, and the letters “Pr” will appear
on the scale screen.
Once the AnD scale is successfully paired, a
check mark will appear on the Vivify app
screen, and a success card will appear on the
home screen of the Vivify app for 30
minutes.
Record Your Vitals
1. When the scale displays “Connecting,”
step on the scale with bare feet.
2. Stand still on the scale as the LCD
screen blinks. When the scale displays
“Step Off,” step off the scale and your
weight reading will appear on the
scale’s screen.
3. Look at your phone. Your weight will
appear in the app.
4. Confirm that the reading in the app
matches the reading on the device,
and then select Next.
If the device does not wirelessly connect and record your data automatically,
select Enter Manually on the screen. In the field provided, record your data.
For more information, review the AnD Instruction Manual for directions on how
to use the weight scale.
View Trend Data
You can view the changes in your biometric data over time
using the Trend button. Biometric data for your weight is
available in grid and graph format with options to view results
by day, the past 7 days, or an average.
DO NOT USE THIS PROGRAM FOR EMERGENCY OR URGENT CARE. IN AN EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY
ROOM. The program and program nurses and other representatives cannot diagnose your problems or suggest treatment. This program is
not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. Any information and any
device provided through this program is for your information only. Participation in the program and use of the device is voluntary, and
your ability to use the device may differ depending on the nature of your medical condition. The program and device do not provide real-
time monitoring or act as an emergency alert system, and are not intended for use when time-critical care is required.