Config Guide
Table Of Contents
- Unboxing
- Headset and link box
- Headset
- About the VIVE Pro HMD
- Putting on the VIVE Pro HMD
- Adjusting the IPD on the headset
- Can I wear my prescription glasses while using VIVE Pro Eye?
- Adjusting the lens distance on the headset
- Replacing the face cushion
- Connecting a USB device to the VIVE Pro HMD
- Removing the headset earphones
- Replacing the headset earphones
- Reattaching the head pad on the headset strap
- Updating the headset firmware
- What does the status light on the headset mean?
- What is the dual camera used for?
- Link box
- Product care and repair
- Troubleshooting
- What can I do to troubleshoot the headset?
- What can I do when the status light on the headset indicates an error?
- What should I do if the headset is not tracked?
- My headset display is blurry. What should I do?
- What can I do to resolve the "headset not found" error?
- My headset can't be detected due to a USB port issue. What should I do?
- After upgrading to Windows 10, VIVE shows as the computer's main monitor. What should I do?
- I'm experiencing skipped frames. What could I do?
- I'm seeing drifting motion or floating objects in VR. What could I do?
- Can I use the type-C USB earphones that came with my HTC phone?
- Is there a way to also hear from the computer what's in VR?
- What can I do if the headset's dual camera won't turn on?
- What should I do if there's cracking noise from the headset earphones?
- What can I do if the headset connection status is unstable?
- The headset display suddenly turns blank. What can I do?
- How do I install the driver updates for the VIVE Pro Eye dual camera on Windows 7?
- Headset
- Base stations
- About SteamVR Base Station 2.0
- Installing SteamVR Base Station 2.0
- Tips for setting up SteamVR Base Station 2.0
- How many SteamVR Base Stations 2.0 can I use in a single setup?
- What things should I consider when installing more than two SteamVR Base Stations 2.0?
- Setting up additional base stations
- What are the minimum and maximum play area when using more than two SteamVR Base Stations 2.0?
- My available space has an irregular shape. Can I still set up more than two SteamVR Base Stations 2.0?
- Can I use an odd number of SteamVR Base Stations 2.0?
- Configuring the base station channels
- How can I check which base stations are currently in use?
- Using the mounting kit
- Cleaning the base stations
- Updating base station firmware via Bluetooth
- What does the status light on the base stations mean?
- What should I do if any of the base stations is not detected?
- Can I use the older version of the base stations together with SteamVR Base Station 2.0?
- Which VIVE hardware are compatible with my base stations?
- Are the base stations covered by warranty if accidentally damaged?
- Controllers
- About the VIVE Controllers (2018)
- Charging the controllers
- Turning the controllers on or off
- Pairing the controllers with the headset
- Attaching the lanyards to the controllers
- Updating controller firmware
- What does the status light on the controllers mean?
- What should I do if any of the controllers is not tracked?
- How do I know which of the controllers is not being tracked?
- What can I do if the controller's trackpad is oversensitive?
- What should I do if my controller won't turn on?
- The controller automatically turns off. What should I do?
- My controller won't turn on after I accidentally unplugged it during firmware update. What should I do?
- Play area
- What is the play area?
- Planning your play area
- Choosing the play area
- Setting up VIVE Pro Eye for the first time
- Setting up a standing-only play area
- Setting up a room-scale play area
- Resetting the play area
- Verifying your setup
- After setting up, how do I turn the VIVE system on?
- What is the recommended space for the play area?
- Can I include space occupied by furniture for the play area?
- Will VR apps for seated/standing-only experiences work with room-scale setup?
- How do I resolve download errors during VIVE Setup installation?
- I can't complete the room setup. What should I do?
- Settings
- Audio settings
- System Dashboard settings
- VIVEPORT app settings
- Phone notifications
- Downloading and installing the VIVE phone app
- Pairing your phone with VIVE
- Choosing which notifications to receive on VR
- Receiving notifications while in VR
- Checking your notifications
- Editing or adding message replies (Android users)
- Unpairing your phone with VIVE
- What types of phone notifications can I receive on VIVE Pro Eye?
- Can I receive notifications from more than one phone on VIVE Pro Eye?
- What features of the VIVE phone app are not supported in the iOS version?
- SteamVR
- Trademarks and copyrights
- Index
Checking for firmware updates
Firmware updates include improved features and bug fixes.
1. From your computer, do one of the following:
§ On the SteamVR status window, mouse over on any of the hardware icons to check if
the firmware is out of date, and then select to update the firmware.
§ On the SteamVR app, click , and then click Devices Update firmware.
2. Follow the prompts on the screen.
If the update is for the controllers or base stations, you'll be asked to connect them to your
computer using a micro-USB cable.
While firmware updates are in progress, do not unplug the micro-USB or power cables that
connect your hardware to your computer. Doing so could result in a firmware error.
How can I capture screenshots in VR?
While in VR, press the System button and the trigger at the same time. You'll see a notification
when the screenshot is saved.
To find the screenshot in your computer, navigate to the following path:
\Steam\userdata\[Steam user number]\760\remote\250820\screenshots
What can I do if I'm having issues with the SteamVR app?
The problem could be due to missing or corrupt files in the SteamVR app. Make sure that your
installation is intact.
1. From your computer, close the SteamVR app.
2. Open the Steam app, and then click Library Tools.
3. Right-click SteamVR, and then and select Properties.
4. Click the Local Files tab, and then select Verify integrity of tool cache.
For more information, you may refer to the
SteamVR Troubleshooting page.
How do I resolve SteamVR Error 208?
If you encounter the SteamVR Error 208 (Monitor not Found) issue, check if the
troubleshooting details on What can I do to troubleshoot the headset? on page 32 can resolve
the problem.
If you're using Windows 8 or later, the issue might be caused by enhancements in power
management settings. Do these steps as a workaround:
1. On your computer, go to Control Panel System and Security System.
2. Click Device Manager, and then click to expand the list under Universal Serial Bus
controllers.
3. Right-click Generic USB Hub (there may be more than one with the same label), and then
select Properties.
66 Settings
HTC Confidential
For Certification
2019/03/07