User`s manual

When you call or e-mail, please inform us the following:
z Model name
z Bar Code
z Recovery DVD version
z Details of the defect or problem
z Attempted solutions
z Your contact information
z Reseller’s contact information
4. If you find it is the software problem, please check our website or your dealer for software updates.
Obtaining Warranty Service
If you are still unable to solve the problem and suspect that it is hardware related, follow these:
1. Send an e-mail to GeoVision to start Return Merchandise Authorization (RMA) process.
E-Mail: [e-mail]
or [e-mail]
2. Securely pack the product in its original carton using the original packing material, or in equivalent
packaging.
3. The product shall be returned to GeoVision, Taiwan at your expense for shipping and insurance
costs.
BEFORE YOU DELIVER YOUR GV-HOT SWAP DVR SYSTEM V2 FOR WARRANTY
SERVICE, IT IS YOUR RESPONSIBILITY TO BACK UP YOUR DATA. YOU WILL BE
RESPONSIBLE FOR REINSTALLING ALL DATA, SETTINGS AND PASSWORDS. DATA
RECOVERY IS NOT INCLUDED IN THE WARRANTY SERVICE AND GEOVISION IS NOT
RESPONSIBLE FOR DATA THAT MAY BE LOST OR DAMAGED DURING TRANSIT OR A
REPAIR.
54