User manual

Troubleshooting
66 Harmony 2ES and 4ES
PCIX system hangs with Harmony
• Verify that PCIX bus speed has been set to match the
Harmony board clock speed of 33 MHz.
Problems using the API
• Make sure you are using the standard C calling
convention. Refer to the SDK documentation for
questions.
SMPTE time codes are not recognized properly
• Some SMPTE tracks lose information during
compression and may not “trigger” events as required.
Testing is essential to account for variances in encoders
and SMPTE devices involved.
Vidserve does not work at all
• Only one program can access the driver at a time. Close
all programs using the Harmony driver and run
Harmony Vidserve again.