User manual

Troubleshooting
Harmony 2ES and 4ES 63
Driver and System
BIOS settings
Ensure that the BIOS settings for Windows servers have the
Non PnP (Plug and Play) OS selected.
Blue screen
• If a Blue Screen occurs during Windows startup and
Windows cannot be started, remove all Harmony cards
from the system and reboot.
• Using the process of elimination, test each board by
running it in a minimal, single board system
configuration, by inserting it into the system and
rebooting. Usually starting with the VGA/AGP card, if
it is not integrated into the motherboard.
• Try placing the Harmony card in a different PCI or
PCIX slot.
Harmony driver not found when Vidserve started
The error messages listed below are found in your system’s
Event Viewer.
For Windows NT, locate
Administrative Tools, then open Event
Viewer
.
For Windows 2000, right click on
My Computer, then open
Manage, then Event Viewer and last System.
•
Harmony: Board was not found
Make sure the board or boards are securely seated in
the PCI bus.
•
Harmony: Failed to allocate mem
Be sure to verify that the
BufferSizePerChannel is set
correctly in Harmony VccReg. Verify all memory is
detected by server on start up or by right clicking on
My
Computer
and reviewing General.
Unauthorized Repair of Systems Will Void Warranty
Only authorized technicians should perform board troubleshooting or
system repairs.