User manual

Troubleshooting
Harmony 2ES and 4ES 61
No audio or video output
• Check that the cables are plugged in properly and that
the video and audio outputs are plugged in correctly to
the display device. Try testing another channel of the
server on the same display. Try using other cables.
• Note that the output of the decoder board will not
display on a PC monitor.
• Dolby Digital MPEG files cannot play on the analog
Audio output.
Overall block or distorted playback
• Try playing another file or a Focus Enhancements demo
file to see if the problem is specific to a file. If so, the
data may be corrupt.
• Make sure that NTSC is not being played to PAL or
vice-versa (the vertical resolution is 576 in PAL and 480
in NTSC). Set the PAL setting in Harmony VCC Reg to
agree with the type of video monitors you are using.
• Possible damage or faulty channel or decoder card. Use
test files and try other channels to verify. Always try
one file and one channel first as a base line for
troubleshooting.
• Verify ATA 133 to ATA 33 compatible components and
drivers. A different IDE bus driver may be required for
proper system performance.