User manual

Troubleshooting
60 Harmony 2ES and 4ES
Audio/Video Playback
All channels pause when new file starts on a channel
• Be sure buffers are fully loaded prior to playing. As the
number of channels being used increases, this delay
may need to be increased depending on individual
server system resources.
• Test with maximum channels playing to determine the
system’s threshold and maximum delay required.
Latent Images or flashing during playback
• Incorrect source timecode provided or improperly
closed encoding session.
If the incorrect timecode for a file on tape is given, it is
possible to encode a frame or two of trailer or header
information from the tape. Often this “extra” frame
may be seen only briefly and may appear as a visual
flash on the screen during looping playback. Review
the original source material and determine if the
timecode are correct for the tape, or if the encoding
session was actually started and closed on the correct
frames.
No audio
• Make sure mute button is not checked.
• Check cables and test with other audio source.
• When a Dolby Digital encoded file is playing, the
analog audio output will be muted.
Timecode
Timecode is the current playback position, in units of 90000 per sec-
ond.