User manual

Troubleshooting

Harmony 2ES and 4ES 59

Determining Status of Playback Function

First, determine if the board’s playback function is working.

1. Power the server up and open the Harmony Vidserve

playback application located under Focus Enhance-

ments programs.

The main window of the application appears.

In the main application window, the

Card radio button

should indicate Card 1 found. If it states

Harmony driver

not found

see page 63 for tips on how to fix the error.

2. Verify that the

Auto Play and Black check boxes are Not

Checked

on the main window.

3. Use the Browse button to locate and select a file for

Chan

and click Open.

4. Note the

Position window and see that the counter has

stopped increasing.

5. Click the

Open button for channel 1 and verify that the

position counter resets completely.

6. Click

Play for channel 1 and view the video and audio

playback.

7. Repeat the process for each channel by browsing,

opening and playing files.

Play only one file at a time.