User manual

Harmony 2ES and 4ES 57
Troubleshooting
Overview
This section contains the following topics:
Overview
Server Setup Check ................................................................... 58
Determining Status of Playback Function ............................... 59
Audio/Video Playback
All channels pause when new file starts on a channel .......... 60
Latent Images or flashing during playback ............................. 60
No audio ..................................................................................... 60
No audio or video output .......................................................... 61
Overall block or distorted playback ......................................... 61
Stuttering files during playback ............................................... 62
Video blocks or stutters when starting playback .................... 62
Driver and System
BIOS settings ............................................................................. 63
Blue screen ................................................................................ 63
Harmony driver not found when Vidserve started .................. 63
MPEG does not play from mapped network drive .................. 64
Mouse lags and overall poor system performance ................ 64
Multiple board server - channels mapped incorrectly ............. 64
Multiple boards do not play or they make a few horizontal lines on
the screen ................................................................................... 65
PCIX system hangs with Harmony ........................................... 66
Problems using the API ............................................................. 66
SMPTE time codes are not recognized properly .................... 66
Vidserve does not work at all ................................................... 66