User manual

Product support UM0036
378/385 Doc ID 7705 Rev 11
A.3 Getting prepared before you call
Collect the following information about the product before contacting STMicroelectronics or
your distributor:
1. Name of the company where you purchased the product.
2. Date of purchase.
3. Order Code: Refer to the side your emulators box. The order code will depend on the
region in which is was ordered (for example, the UK, Continental Europe or the USA).
4. Serial Number: The serial number is found located on the rear panel of the
ST Micro Connect box and is also listed on the Global Reference card provided with
the emulator.
5. TEB (Target Emulation Board) hardware and firmware versions: The hardware and
firmware versions can be found by opening an STVD7 session, entering the debug
context and selecting Help > About from the main menu. The TEB version numbers
are given in the Target box – scroll downwards until you find the TEB version
(hardware) and TEB PLD version (firmware).
6. Target Device: The sales type of the ST microcontroller you are using in your
application.