Owner`s manual
Troubleshooting
9. The stove will not shut off.
ü If the unit will not shut off, ensure that the thermostat (if equipped) is turned down below the room
temperature (thermostat mode in the ON / OFF position).
ü If the unit is in the HI/LOW mode the unit will not shut off but will go to an idle setting (LOW). Press
the ON/OFF button to turn the unit off.
ü Disconnect one of the brown wires from the exhaust temperature sensor. If the unit continues to
operate, contact your local dealer for service.
10. The stove keeps going out
If the stove goes out and leaves fresh unburned pellets or cigarette-like ashes in the burn pot liner, the
fire is going out before the stove shuts off.
« Check to see that the Slider / Damper is in the correct position.
« Turn the Heat Level up slightly (poor quality pellets will require slightly higher settings).
« Set the auger trim till the #1 and #5 lights are illuminated.
If the stove goes out and there are partially burned pellets left in the burn pot liner, the stove has shut
down due to a lack of air, exhaust temperature, or power failure.
« Adjust the Slider / Damper.
« Check to see if the stove needs a more complete cleaning.
« Turn the Heat Level up slightly (poor quality pellets will require slightly higher settings).
« Did the power go out?
If the stove goes out and there are no pellets in the liner, the auger is stopping.
« See “The auger motor will not function normally” and “The exhaust blower will not function
normally.”
11. Light # 2 on Heat output bar flashing.
(The Vacuum Switch contacts have opened for more than 15 sec.)
üPinch, break or blockage in Vacuum Hose - Check hose for pinch points or damage, replace or re-route
as required. Blow out Vacuum Hose
üBlocked Hose Barb on Exhaust Channel - Use a paper clip to clean out Hose Barb or remove the Vacuum
Hose from the Vacuum Switch and blow into the hose to remove blockage.
üBlocked exhaust / venting system - Have stove and venting cleaned and inspected.
üSevere negative pressure in area where unit is installed - Check the operation by opening a window,
does this solve the problem? If it does, install fresh air intake to unit or room. Venting system may
require vertical section to move termination into a low pressure zone.
üVacuum Switch failure - Bypass the vacuum switch, if this corrects the problem check for above
problems before replacing the Vacuum Switch.
üDamage to gray wires between Circuit Board and Vacuum Switch - Inspect wires and connectors
üCombustion Blower failure - The Combustion Blower is not turning fast enough to generate the proper
vacuum in the Exhaust Channel. Visual Check; is the blower motor turning? Check the Exhaust Blower
voltage across the blower wires (>=114V on #5 setting and >= 82V on #1 setting). – Replace the
Circuit Board if the Voltage reading is less than 82 V. with a line voltage >115V AC.
üCheck Vacuum levels in the exhaust channel by bypassing the vacuum switch, then remove the Vacuum
hose from Vacuum Switch. Check exhaust vacuum readings by placing the open end of the Vacuum
Hose on a Magnahelic Gauge. (readings must be above .10” W.C. on low fire).
If the motor fails to reach a 0.10” W.C. readings, then replace the Combustion Blower
To reset Circuit Board after a trouble code - push the ON/OFF button
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