Owner`s manual

32
Troubleshooting
Observed Problem Possible Cause Remedy
G. The unit is not feeding fuel, or
is not feeding correctly.
Control Panel Symptom:
The #3 light will be ashing if
the unit fails to light due to feed
problems.
1. The unit has run out of fuel. 1. Check the hopper. Rell if necessary.
2. The auger is not primed. 2. If this is the rst re, or the rst re after the unit
has run out of fuel, the auger must be primed. Put a
handful of pellets into the burn pot before starting or
restart the unit after ve minutes to prime the auger.
3. The auger is jammed. 3. Try to break apart the jam by poking at it through
the drop tube. If this fails, empty the hopper, remove
the auger cover, and clear the jam. Note: Remem-
ber to clear away any old silicone and reseal the
auger cover using silicone when replacing.
4. The auger is not turning. 4. Check the following:
a. Visual check- is the auger turning? If not, go to b.
b. Visual check- is the motor trying to turn? if yes,
see “3. The auger is jammed” If not go to c.
c. Use a multi meter to check the power to the motor.
The power should pulse on and off at approximately
120VAC. If the power is not pulsing, check the
wiring to the motor. If the wiring is undamaged, the
circuit board may need to be replaced. If the power
is pulsing, the motor may need to be replaced.
H. Heat level settings on the
control have no affect on the re
or operation of the unit.
Control Panel: Mode Switch
AUTO/OFF
HIGH/LOW
MANUAL
Control Panel: Heat Levels
HEAT LEVEL
1. The unit is running in High/
Low mode.
AUTO/OFF
HIGH/LOW
MANUAL
1. Visual check- is the control panel set to High/Low
mode?
If yes, is a thermostat connected? A thermostat must
be connected when using High/Low mode. When
running in High/Low mode the heat level controls do
not adjust the re directly.
See “Operating Your Pellet Stove: High/Low Mode.”
2. The unit is running in Auto/
Off mode.
AUTO/OFF
HIGH/LOW
MANUAL
1. Visual check- is the control panel set to Auto/Off
mode?
If yes, is a thermostat connected? A thermostat must
be connected when using High/Low mode. When
operating in Auto/Off mode the heat level controls do
not adjust the re directly.
See “Operating Your Pellet Stove: Auto/Off Mode.”
3. The unit is running a startup
cycle.
3. During a startup cycle the heat level control
can be adjusted, but will not affect the re until the
startup cycle has completed.
The unit will operate at the heat level setting dis-
played on the control panel once the startup cycle is
complete.