Owner`s manual

31
Troubleshooting
Observed Problem Possible Cause Remedy
E. The unit fails to light.
Control Panel Symptom:
The #3 light will be ashing if
the unit fails to light.
1. The burn pot liner is not
placed correctly.
1. The burn pot liner must be pushed tight against
the ignitor tube for proper operation. Check to make
sure that the liner is fully seated.
2. The ignitor is not operating. 2. Remove the burn pot liner and start the unit. Ob-
serve the end of the ignitor. It should begin to glow
bright orange after about 5 minutes. If not, check the
wiring to the ignitor. If the wiring is connected and
undamaged, use a multi meter to check if the ignitor
is getting power. If it is, the ignitor may need to be
replaced. If it is not, the circuit board may need to be
replaced.
3. The unit is not feeding. 3. If this is the rst re, or the rst re after the unit
has run out of fuel, the auger must be primed. Put a
handful of pellets into the burn pot before starting or
restart the unit after ve minutes to prime the auger.
If the unit does not seem to be feeding pellets see “G.
The unit is not feeding fuel, or is not feeding cor-
rectly.”
F. The unit will not shut off. 1. The unit is connected to a
thermostat and is running in
High/Low mode.
AUTO/OFF
HIGH/LOW
MANUAL
1. When operating in High/Low mode the unit will
not shut off. It will run on Low heat level setting
until the thermostat calls for heat.
Press the On/Off button to force the unit to shut
down.
Note: the unit will NOT restart automatically if
shut down manually.
2. The unit is connected to a
thermostat and is running in
Auto/Off mode.
AUTO/OFF
HIGH/LOW
MANUAL
2. When operating in Auto/Off mode the unit will run
on high until the thermostat is satised. When the
thermostat is satised, the unit will run on low until
either the thermostat calls for heat again, or 30 min-
utes passes. If the thermostat does not call for heat
within 30 minutes the unit will begin a shut down
cycle. The unit will restart when the thermostat calls
for heat again. The unit cannot be shut down manu-
ally when running in Auto/Off mode. Change the
operating mode to High/Low or Manual to shut the
unit down manually.
3. Exhaust temperature sensor
failure.
3. If the unit appears to be operating correctly (no
error codes ashing) but the unit has run out of fuel
and the re has gone out, the exhaust temperature
sensor may have failed. Disconnect one of the
brown wires from the sensor. If the unit begins ash-
ing a #3 error code, the exhaust temperature sensor
has failed. Replace the sensor.