VxIP 9211 – VxIP 9211w 3GPP PAN/TILT NETWORK DOME CAMERA User’s Manual Version 1.
Mail: info@visionxip.com Web: www.visionxip.com Contents Contents .........................................................................................................................2 Package Contents ...........................................................................................................4 System Requirements.....................................................................................................5 Introduction..............................................................
Mail: info@visionxip.com Web: www.visionxip.com Attachment B: Bandwidth Estimation .........................................................................73 Attachment C: Troubleshooting and FAQs..................................................................
Mail: info@visionxip.com Web: www.visionxip.com Package Contents The PT Network Dome Camera is provided with the following accessories. Please contact your dealer if any one of the following is missing. 1. PT Network Dome Camera 2. 12V DC power cable 3. Device Cover 4. Screws 5. AV Y cable 6. Quick guide 7.
Mail: info@visionxip.com Web: www.visionxip.com System Requirements PT Network Dome Camera Internet Environment LAN 10/100M Ethernet Wireless LAN 802.11b or 802.11g Monitor System Requirements OS support Browser support Hardware Windows 2000 Professional SP4, XP Home SP2 Internet Explorer 6.x or later CPU: Pentium 4 2.
Mail: info@visionxip.com Web: www.visionxip.com Introduction The PT Network Dome Camera is a multi-functional stand-alone PT Internet Camera that can connect to Ethernet, LAN, or any broad-band networks. Unlike traditional CCTV cameras, the product has a built-in CPU and webpage server to provide users with a mechanism for home security or remote office monitoring applications. It supports 3GPP real-time video streams that allow you to control the home or office environment using a 3G mobile phone.
Mail: info@visionxip.com Web: www.visionxip.com System Introduction 1. DC power cable: The DC input connector has a socket to connect the product to a power source. 2. Ethernet connector: An RJ-45 connector is provided for connection to the 10Base-T Ethernet cable or 100 Base-T High Speed Ethernet cable. This port can automatically detect or coordinate the transmission rate of the network. 3. Use a video/audio output cable for external video/audio transmission if required.
Mail: info@visionxip.com Web: www.visionxip.com Note 1: If you want to hang this product from the ceiling, do not fasten it to the asbestos board on a light metal frame. The fragile asbestos board cannot secure this product properly and may cause it to drop, possibly causing injuries to personnel or damage to the product. Note 2: When installing this product, pay attention to the horizontal angle. Over tilting may cause abnormal operation of the camera lens.
Mail: info@visionxip.com Web: www.visionxip.com External alert bus (DI/DO) For more information about DI/DO, refer to Attachment A. Reset to factory settings After turning on the power, insert a slim plastic object into the reset orifice and press for five seconds to restore the unit to factory settings. Built-in microphone The product is provided with built-in microphone pickup function. Don't block this hole if you want to use this function to acquire the best audio response. Link LED and Event LED 1.
Mail: info@visionxip.com Web: www.visionxip.com Hardware Installation You can use bundled screws and the device cover to secure this camera to the ceiling (strongly recommend this type of installation for the best effect) or place horizontally (this camera has image inversion function, please refer to the “Control Panel” section). Note 1: If you want to hang this product from the ceiling, do not fasten it to the asbestos board on a light metal frame.
Mail: info@visionxip.com Web: www.visionxip.com supply to the AC power socket. After completing the installation and power connection, the lens on this camera will rotate automatically. The Link and Alert LEDs will show green lights for at least 5 seconds. Note: The user can refer to the bundled Quick Installation Guide for quick installation. The LED light status can be set to display three different statuses: 1. Always On; 2. Always Off; 3. Random blink.
Mail: info@visionxip.com Web: www.visionxip.com Camera Settings After the hardware has been installed, insert the supplied CD in the computer and execute the file IP FINDER.EX following the steps below to search for and change the IP address of the camera. 1. Start the machine. Execute the IP Finder.exe from the supplied CD. 2. Find the camera (Search) Search for the product from your LAN. The factory IP setting 192.168.0.20 appears on the screen. 1. Click Search to find the IPCAM on the LAN. 3.
Mail: info@visionxip.com Web: www.visionxip.com 3. Click Submit to validate new settings. 5. Confirmation When all changes have been confirmed, click “Exit” to quit. 4. When all changes have been confirmed, click Exit to quit. Notes: 1. The IP FINDER can only find the IP addresses of cameras that share the same hub on the LAN. For information about finding IP addresses on the Internet, refer to the “DDNS Setting”, or “UpnP Setting”. 2.
Mail: info@visionxip.com Web: www.visionxip.com Camera Setting from a Router You can use DHCP when you want to use the camera on the Intranet (LAN). However, the IP must fixed when you want to use the camera on a WAN. For this application, it is required to set up a virtual server on the ADSL router. Follow the steps below to complete the setting: 1. Enter the camera setting page to set a fixed IP. (Refer to the “Network Setting”.) Ex.: 192.168.0.49 2. Enter the ADSL router main setting page. Ex.
Mail: info@visionxip.com Web: www.visionxip.com Change the Internet Explorer Setting This product uses ActiveX Control to play images and sound on your PC. The ActiveX Control application software will be downloaded to your PC when you connect it to the Internet. To ensure successful download of the software, the Internet Explorer "security settings" must be changed accordingly. Make sure that the security level is set to Level II, the commonly used default security level.
Mail: info@visionxip.com Web: www.visionxip.com Enter the Main Page 1. Open the IE browser and key in the IP address of the product. Key in the IP address of the camera When the login screen appears, key in "root" in the User Name and Password fields. Click OK. Camera login screen 2. Key in the default “username” and “password”.
Mail: info@visionxip.com Web: www.visionxip.com Click “Install ActiveX Control”. Setup prompt screen 4. The security warning screen appears. Click "Install". The ActiveX Control is named "UIC ActiveX Control". This software is owned by UIC and well certified. You can use it without any doubts about its validity. Click “Install”. 5. When ActiveX Control is installed successfully, you will see the camera image and interface.
Mail: info@visionxip.com Web: www.visionxip.com Camera Main Page Descriptions: Source: Information bar 1. Format: resolution of the current video stream 2. FPS: Frame Per Second of the current video stream 3. BitRate: bandwidth per second of the current video stream Product name Image area Attention: Please change the streaming setting to HTTP if nothing appears in the image area.
Mail: info@visionxip.com Web: www.visionxip.com Control panel 1. Camera direction: controls the direction of the camera (up, down, left, right, home position). Direction control. 2. Camera speed: controls the rotation speed of the camera from “1” (lowest) to “7” (highest). Rotation speed. Speed Angle/Sec.
Mail: info@visionxip.com Web: www.visionxip.com 3. Preset: presets the rotation points for the camera (16 points) 1. Click Set to enter the Preset Setting screen. 3. Control the camera direction. 2. Enter the name of the location. 4. Click Update to exit. 5. Select the number you need and click Go. The camera moves to the area automatically as set up by the selected number.
Mail: info@visionxip.com Web: www.visionxip.com 4. Tour: Enable or Disable the fixed point auto tour mode of the camera. The camera’s pre-set fixed points must be set for this function to work. This function allows the setting of 5 tour groups. 1. Click Set to enter the Tour Setting screen. 2. Name the tour. You can set up 5 tour groups at maximum. 3. Dwelling time (sec.) at each tour point. 5. Click Update to Exit. 4. Select a preset location for the camera. 6.
Mail: info@visionxip.com Web: www.visionxip.com 5. AutoPan: enables/disables AutoPan. You can enable the AutoPan function to make the camera automatically move back and forth horizontally. Disable the AutoPan function to stop the scan. 6. Alert: displays alert trigger This indicator flashes to warn you when a movement or alert is detected. Click to stop the flash.
Mail: info@visionxip.com Web: www.visionxip.com 8.Language: selects a UI language Four languages are available: English, Simplified Chinese, Traditional Chinese and Japanese. Selects language 9.Camera Position: sets the position for display of the image Desktop: Upside-down image Ceiling: Normal image (displays on the desktop; default value) Mirror: Mirror image Rotate 180: Mirrored and upside-down. Set the position for display of image.
Mail: info@visionxip.com Web: www.visionxip.com 10. Zoom In/Out: Camera screen display size Viewing option is from 0.5 to 4 times the screen size. Note: When you use zoom in, the screen seems rough because the resolution after digital zoom exceeds the original resolution. Select an image size 11.Streaming: sets the video stream protocol (HTTP is recommended) This product provides three different video streaming protocols: UDP, TCP, and HTTP.
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Mail: info@visionxip.com Web: www.visionxip.com 12.Brightness: adjusts video brightness / Contrast: adjusts video contrast Press + (increase) or ﹣ (decrease) from the setting window to adjust the brightness or contrast of the image. Adjust brightness/contrast of the image 13.REC: executes the video recording function Click this button to start video recording and save the image file in the preset directory (C:\video).
Mail: info@visionxip.com Web: www.visionxip.com 15.Path: sets the save path and name for recorded images and snapshots. The filename is the recording date by default. You can identify the file by prefix of the filename. Click the Path field to select the folder to save the file. Save the path Pickup function Automatic Noise Suppression system 16.Audio On/Off: turns on/off the pickup function Click the button to mute the sound from the built-in microphone.
Mail: info@visionxip.com Web: www.visionxip.com System Settings System setting contains basic and application settings. The basic setting is executed for basic system information, transmission speed, audio/video code, user authorization, date/time, and IP filter, while the application setting is executed for event triggering definition and other relevant settings, definition of the motion detection area, firmware update, reset to factory default, and reboot.
Mail: info@visionxip.com Web: www.visionxip.com note that all information is deleted when you turn off the machine.
Mail: info@visionxip.com Web: www.visionxip.com Basic Setting >Video/Image Basic Setting > Video Image > Video Image Basic Setting > Video / Image > Video Image > 3GPP To view the camera image using a 3G cellular phone, click Enable to enable the 3GPP mode. (Note: When the 3GPP mode has been activated, all relevant parameters are set automatically and cannot be changed. This is for the sake of compatibility). 3GPP mode To use the 3GPP function, the following requirements must be met.
Mail: info@visionxip.com Web: www.visionxip.com 4. Enter the link name. 3. Add a new link. 6. Select OK to save the setting. 7. Select this stream name to proceed with linking. 8. Select “Yes” to connect. 10. Loading the image. 9. Connecting. 31 5. Enter the IP address of the camera, e.g. rtsp://xxx.xxx.xxx.
Mail: info@visionxip.com Web: www.visionxip.com 11. Video stream screen .
Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > Video / Image > Video Image >Video Format You can select MPEG4 or MJPEG as the video format. It is recommended to select MPEG4 for real-time browsing to optimize the bandwidth. MJPEG is a good choice for the best resolution when video recording is required for collection of evidence.
Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > Video / Image > Video Image >Frame per Second (FPS): With NTSC, you can choose 1, 2, 3, 4, 5, 6, 7, 10, 15 or 30 for video resolution With PAL, you can choose 1, 2, 3, 4, 5, 6, 12 or 25 for video resolution. Select a FPS Basic Setting > Video / Image > Video Image >Video Quality You can select Fix Quality (resolution priority) or Fix Bitrate (fluency priority) at the same bandwidth.
Mail: info@visionxip.com Web: www.visionxip.com Select GOP to update the speed. GOP provides users with the function to set the pages of the I Frame and P Frame to be transmitted in the MPEG4 mode. Basically, the I Frame page contains the entire picture and needs higher bandwidth, while the P Frame page only contains the parts that are different from the I Frame and need lower bandwidth.
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Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > Audio (Sound) Basic Setting > Audio > Audio (sound setting) Basic Setting > Audio > Audio > Audio Raw Format You can select No Audio or PCM. When you select No Audio, the sound transmission from the built-in microphone pauses. When you select PCM, the sound transmission resumes. The factory default is PCM.
Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > User(User) The administration of the camera can set up access privileges by administrator, operator, and viewer to ensure the security and control of the camera. The access privileges and setting steps are described as below. Basic Setting > User > User List (access privilege list) The access privileges of the administrator, operator, and viewer are listed as follows.
Mail: info@visionxip.com Web: www.visionxip.com User setting Change the privilege or password of a user. You cannot change the name of the user. Add a new user and set up a different privilege. Delete a user from the list. Log in the username, password and privilege as required. You can also define the PTZ control here.
Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > Network (Network Settings) Basic Setting > Network > Network (cable network setting page) Basic Setting > Network > Network > IP Assignment Cable network setting page DHCP setting: DHCP(Dynamic Host Configuration Protocol) is a protocol that enables automatic assignment of TCP/IP information to the client. Each DHCP client connects to the DHCP server to access its network setting information, including IP address, gateway, and DNS server.
Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > Network > Wireless (wireless network setting page) The cable network setting procedure shall apply where the LAN socket is connected to the network cable. Where wireless network is required, you need to remove the network cable after completing the wireless network setting and restart the machine. Note: Only VXIP-9771W provides the wireless networking function. VXIP-9177 and VXIP-9711P do not provide this function.
Mail: info@visionxip.com Web: www.visionxip.com Mode: Selection of the wireless networking mode 1. Infrastructure: Infrastructure networking mode Thiscamera uses the wireless Access Point (AP) as the hub when set to infrastructure networking mode and connects to the network via the wireless AP. 2. AdHoc: Point-to-point networking mode This camera connects to other wireless devices via a wireless network when it is in the AdHoc point-to-point networking mode; i.e.
Mail: info@visionxip.com Web: www.visionxip.com Network authentication type Authentication Type: Network authentication type 1. Open System: No encryption. 2. Shared Key: Security of data is highly protected by encryption during transmission. Note: Refer to the user setting instructions of your wireless IP sharer for more information. Base station SSID name Base station encryption settings SSID: Service Set Identifier Enter the name of the base station (AP) to which you want to connect.
Mail: info@visionxip.com Web: www.visionxip.com Encryption options IP setting in the wireless networking mode WEP Encryption: WEP encryption function When the base station (AP)which you want to access has enabled the encryption function, you need to acquire the following information by accessing its encryption settings. You can use acomputer equipped with wireless networking function to view the available wireless networks from the Windows system.
Mail: info@visionxip.com Web: www.visionxip.com Encryption mode Encryption authentication type Encryption group WEP security mode: Select an encryption mode from the list. The format is “None” by default, indicating that the security function is disabled. Authentication mode: One of the following authentication modes is required when you select a WEP encryption mode from the security list. 1. 64 Bit (10 Hex chars) 2. 64 Bit (5 ASCII chars) 3. 128 Bit (26 Hex chars) 4.
Mail: info@visionxip.com Web: www.visionxip.com 3. SSID: Enter the server name of the base station. 4. WEP Encryption: Select the encrypted key that is the same as the base station. 5. KEY: Select a group that is the same as the wireless base station. You must select KEY1 for base stations that only have a set of keys. 6. DHCP ON/OFF: DHCP ON is recommended. 7. Save the settings. 8. Restart the rquipment.
Mail: info@visionxip.com Web: www.visionxip.com Streaming port setting Basic Setting > Network > PPPoE (dial-up networking setting) PPPoE: Point-to-Point Protocol over Ethernet is a protocol that supports access to a high-speed wideband network using a PC and a wideband modem (such as xDSL, Cable, Wireless modem).
Mail: info@visionxip.com Web: www.visionxip.com 3. Key in the IP address of the camera and enter "PPPoE Setting" following the route Setting Î Basic Setting Î NetworkÎ PPPoE. 4. Key in the xDSL "Username" and "Password" acquired from your ISP. Click Save to confirm the setting. 5. Where the ADSL modem and the camera is connected via a switch-hub, you can press “Reboot” or restart the machine manually to try PPPoE dialing when the setting of the camera has been completed. 6.
Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > Network > DDNS (Dynamic Domain Name Server Setting) The IP address (Ex. 210.168.0.22) is like a telephone number, while the website address is like a name in an address book. The DDNS allows the user to access the website by entering the name of the website without memorizing a bunch of cold numbers. When you apply for an Internet service, you will have at least one IP address from your ISP that is either fixed or dynamic.
Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > Network > UPnP (Universal Plug and Play) If you connect your camera to a router, IP allocator, or wireless AP, your camera will possibly be blocked by the NAT and can’t be located on the Internet. To penetrate the firewall, activate the supportive item- UPnP. The Link URL shows the external IP address and the port of the router. Enter the IP address in the Internet Explorer to penetrate the NAT.
Mail: info@visionxip.com Web: www.visionxip.com To activate the UPnP function in Windows OS: Ex: Windows XP: 1. Windows component installation. 1. Click Control Panel 2. Click Add/Remove Programs 4. Click Networking Services 5. Click Detail 6. Check UPuP User Interface 3. Click Add/Remove Windows Components 2. Open Windows firewall option 2. Click Exceptions 1. Click Windows Firewall in the Control Panel 3. Check UPnP Configuration.
Mail: info@visionxip.com Web: www.visionxip.com 3. View the connection device using “My Network Place” 1. Open “My Network Place” 2. The LAN camera appears. Double-click to access the main page. Basic Setting > Network > SMTP Server (mail server setting) This camera is able to transmit images to a particular email address when a motion detection event occurs or a sensor is triggered. To use this function, a mail server setting for the camera is required.
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Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > Network > Samba This camera is able to upload the snapshots to a specified shared folder when an event is triggered. To use this function, a Samba setting is required. Options: Active: Enable/Disable Samba Authentication: Enable/Disable Username: the username Password: the password Path: specify the IP address of the computer you want to share with and the file name, i.e. 192.168.0.
Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > Network > Notification Of IP Address Change (IP address change notice) This setting is not necessary for a fixed IP. For a dynamic IP, you need to update the IP address every time you connect to the Internet to access the camera. This setting allows you to update the IP address by the automatic notification of IP address change. Choose one of the following three notice options to update the IP address: 1.
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Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > Date/Time (date/time setting) Date/Time setting Basic Setting > Date/Time > Server Time (the date/time of the server) Basic Setting > Date/Time > PC Time (the date/time of your PC) Basic Setting > Date/Time > Time Setting (date/time setting) There are three ways to synchronize the time. 1. Synchronize the time with PC’s time: The preset method of time synchronization of the camera time with your PC time. 2.
Mail: info@visionxip.com Web: www.visionxip.com Basic Setting > IP Filter This function filters IP addresses and is able to allow or deny visits from particular addresses/target addresses. IP filter setting Basic Setting > IP Filter > General IP Filtering: enables/disables the IP filter Policy: allows/denies access Basic Setting > IP Filter > Filter IP Address (Overview of the set IPs) Add: enter the IP address you want to allow or deny the access of in the front field.
Mail: info@visionxip.com Web: www.visionxip.com Application Setting Application Setting > Event (event trigger setting page) This camera is equipped with intelligent security management functions. It ensures security monitoring by allowing user to define “trigger events” based on particular times and situations, and sets the camera respond to the event.
Mail: info@visionxip.com Web: www.visionxip.com Add Event : Add Event setting page Options: • General: Name: Name the trigger event here. • Response to event trigger: the time setting of the trigger event Always: Always monitoring During time: Check the date you want to monitor (Sun~Sat) and the duration of monitoring here.
Mail: info@visionxip.com Web: www.visionxip.com Add Schedule: Add Schedule setting page The Add Event setting page and the Add Schedule setting page are basically the same except that the Add Schedule setting page does not have the option “Trigger by” to indicate the sources of the trigger event. Click Save to save and activate your settings when you complete setting. Delete: delete the event cluster setting. Modify: modify the event cluster setting.
Mail: info@visionxip.com Web: www.visionxip.com The default status of the digital input pin is set as “Normal Open”, but users can change it to “Normal grounded” by setting the page “Setting->Application->Event->Trigger”: 1. When alarm input is set to be “Normal Open”, then the external device connected to alarm input pin should be in open status. So when the external device is triggered to close status, the alarm input pin will be triggered. 2.
Mail: info@visionxip.com Web: www.visionxip.com Click Add Ftp to go to the setting page and enter the information of the FTP server you specified. Add FTP setting page Name: the name of the FTP Network Address: IP address of the FTP Login: Log-in name Password: Log-in password Upload Path: Uploading path Port: Port Passive: Check to set the FTP status as passive Click Add Http to go to the setting page and enter the information of the HTTP server you specified.
Mail: info@visionxip.com Web: www.visionxip.com ProxyPort: Proxy server port ProxyLogin: Proxy server log-in name Proxy Password: Proxy server log-in password Click Add Tcp to go to the setting page and enter the information of the TCP server you specified.
Mail: info@visionxip.com Web: www.visionxip.com Application Setting > Motion Detection You can open the setting frame by clicking on the area to monitor. To move area to monitor, drag the area with your mouse; to adjust the size of the frame, drag the arrow to adjust after you move the mouse to the edge of the area and left-click; There are 3 frames available for setting. You may adjust the sensitivity of the area by entering the degree of sensitivity in the “Sensitive” field.
Mail: info@visionxip.com Web: www.visionxip.com Application Setting > Firmware upgrade Firmware upgrade page Contact your dealer for more information about firmware upgrade. The sales representative will transmit the latest version to you via e-mail. When you receive the firmware, decompress the file (uImage.gz) to your PC and follow the steps below to execute the upgrade. Important! Read Carefully!! 1. Close all active applications on your PC. 2. Select “Firmware Upgrade” 3.
Mail: info@visionxip.com Web: www.visionxip.com 4. Click Browse… to select the location where the firmware file is stored. 5. Click submit. 6. The auto upgrade runs. The Upgrade Status shows the progress of the upgrade. When the firmware upgrade has been completed, the machine reboots automatically. Reconnect to the server after 60 seconds.
Mail: info@visionxip.com Web: www.visionxip.com Application Setting > Factory Default You can use this function to reset to factory default, but all changes, including the IP address, you have made are deleted. Reset to factory default Factory Default: Reset to factory default. Warning dialog for rest to factory default Resets all parameters, except the IP parameters: You can use this function to reset to factory default.
Mail: info@visionxip.com Web: www.visionxip.com Backup: Data backup Back all parameters: Back up all changes you have made. When you click Backup, a file download window appears. Back up the file named param.bin (Attention: Don't change the file name; otherwise, the backup may fail.) File backup Restore backup parameters: You can select this function to restore the changes you have made. To do this, click Browse… to select a backup file and click submit to confirm the restoration.
Mail: info@visionxip.com Web: www.visionxip.com Application Setting > Reboot You can enable this function for the camera to reboot automatically.
Mail: info@visionxip.com Web: www.visionxip.com Attachment A: External Alarm In addition to the motion detection executed by the internal software application, the product can connect to external infrared detectors, beepers, and smoke detectors. For more information about these external devices, contact to your local retailer, dealer or installation service provider. This product provides a standard Alarm I/O for you. This product is provided with 2 sets of digital inputs and 1 set of digital outputs.
Mail: info@visionxip.com Web: www.visionxip.com External Alarm I/O Circuit Diagram Pin 1 Warning! The alarm will be triggered when alarm pin 1 & 2 are formed as a short circuit. Please do not connect the electric voltage or current into alarm input pin because the electronic current might burn the product Pin 2 Warning! The alarm will be triggered when alarm pin 1 & 2 are formed as a short circuit.
Mail: info@visionxip.com Web: www.visionxip.com Attachment B: Bandwidth Estimation Since the FPS is dependent on the bandwidth of the camera, the relationship between the size of an image file and the bandwidth is always the major concern of the system construction engineer. The table below shows the relation between the resolution and size of an MJPEG file in the NTSC system.
Mail: info@visionxip.com Web: www.visionxip.com Attachment C: Troubleshooting and FAQs Question Answer and Solution Function What encoder and decoder The camera uses MJPEG or MPEG4 compression technology to are used by the camera for provide quality images. MJPEG is a standard image compression sounds and images? technology applicable to different browsers without the need to install additional software.
Mail: info@visionxip.com Web: www.visionxip.com Internet Explorer does not display the camera screen correctly. • The anti-virus applications on the PC or the firewall might block the IP Finder from execution. If you can not execute the IP Finder, please disable your anti-virus applications or firewall. Please be sure that the version of your Internet Explorer is 6.0 or later. Should you have any difficulties, please log on the Microsoft website to update your browser. Microsoft website: http://www.
Mail: info@visionxip.com Web: www.visionxip.com been installed in your computer. indicate the file has been installed. If you do not see this file, be sure that your Internet Explorer security is properly set (the default value is moderate). Re-connect to the camera main page and download the file again. Incomplete download or installation of the camera ActiveX control is the major reason for this problem. Check the security setting of your Internet Explorer.
Mail: info@visionxip.com Web: www.visionxip.com I can't control the camera to move up, down, right, or left smoothly. Delay might occur when you are accessing a video stream and remotely moving the camera horizontally. Where significant delay is identified when you move the camera horizontally or vertically deactivate the audio streams and/or reduce the size of the video stream... Camera Image Quality Camera has a problem focusing. • The lens might be contaminated with dust, fingerprints, or other dirt.
