User's Guide

Welcome to Windows 10 in S mode 23
My Device Will Not Start Up
1. Check to see whether the battery is flat. Plug in the charging adapter to the device and into the wall
socket and turn on at the wall to see if the charging indicator lights up on the device (it may take a some
time if the battery is completely flat). If the indicator Light is on but the device still does not start up
leave the device to charge for I hour before trying to turn on again.
2. Check to see if the device is in sleep mode, press the power button once which will wake up the device if
it is in sleep mode. Do not hold the button down for this check as this may turn the device off.
3. A reset of the device may be required. Press the power button and hold for about 15 seconds to reset the
device.
4. When the low battery alert appears (Battery Low at 10%).
Please plug in the power adapter to charge the device immediately.
My Device Does Not Appear to be Charging
1. Please ensure you are using the charging adapter supplied with this device. Using another charger may
cause the device to not charge as the input power between adapters vary. Using another adapter can lead
to the device not charging and possibly burn out the device - only use the charger provided for charging.
2. If the device is in sleep mode all detection systems will be asleep so the device will appear to not be
working. Press the power button once to wake up the system and the screen will activate and show the
charging status.
3. If the battery has completely run flat it may take more than an hour of charging before you can turn the
device on. It is highly recommended you do not allow the device to go flat. For the best user experience,
please plug in power adapter once device enters power saving mode.
I Cannot Connect to My WIFI Router or the WIFI Connection is Poor
1. Check the current environment you are operating in, buildings with concrete floors or steel walls will be
very difficult or even impossible for a WIFI signal to penetrate through.
2. Check the position of your router - Ideally your WIFI router is installed in a central part of the home and
up high. A WIFI signal distributes Like an open umbrella； picture the top of the umbrella as your
WIFI router with the signal falling Like the shape of an open umbrella canopy A router in the centre of a
home and high up will cover a Larger portion of the home than a router that is on the ground floor tucked
into the corner of a room.
3. Check the password of the router is correct - ensure that
CAPS Lock is not on when entering your password
4. If the WIFI signal on the device screen (bottom right) indicates you are connected but with limited
internet access, restart your device to attempt to fix this.
If this does not work also restart your router to attempt to fix this.
The Device Crashes or Does Not Operate Correctly
1. If the device crashes during operation please press and hold the power button for 15 seconds to turn off
the computer. After a system crash it is recommended to recommence operation in a staged progress,
open up the required applications one by one and do not attempt to open all applications at the same
time.
The system may have reached its maximum temperature Limit and this will cause a